Federal Reserve Bank of Chicago
Chicago, IL, USA

Product Manager - Digital Experience/Web

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Federal Reserve Bank of Chicago
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
As the Product Manager, you will work and collaborate closely with various teams (architecture, marketing, product delivery and other internal teams) to define and own the end-to-end roadmap for these public websites - including mobile and desktop experience, site navigation and search, and content rendering. In this role, you will create the business case, develop the product roadmap, high- level requirements and write epics and features to deliver value to customers. You will do this by researching customer needs, sponsor relevant market research and gather intelligence to understand and prioritize the customer's needs, wants and pain points. The level of work required is considered advanced, and staff must be able to work under minimal supervision. This position does not have direct reports.
Your Responsibilities:

  • Defines the strategic digital experience vision and the web strategy of public facing websites and applications in alignment with the needs of respective stakeholders.
  • Identifies opportunities for website redesign, enhancements and optimal user experience based on industry trends and customer feedback and builds a customer centric roadmap.
  • Sponsors market research and leverages secondary research to better understand customer needs and industry trends.
  • Collaborates with other product managers across various teams to set product priorities and maintains the product roadmap, acts as the point of intake for product improvements and requirements from internal stakeholders.
  • Writes and owns epics and features for development teams and operates in scaled agile (SAFe) methodology.

Your Education and Experience:

  • Bachelor`s degree in computer science/business administration
  • 5 or more years of relevant work experience in product management/building products
  • Relevant Financial Services or e-commerce experience

Your Knowledge and Skills:

  • General knowledge of Product Management principles and practices obtained through education, experience, or certification
  • Considerable working knowledge of MarTech product stack, website strategy, design, standards, and best practices. Experience in enhancing web-based/mobile user experience
  • Understanding of web technologies such as browsers, HTML, JavaScript, mobile applications, security protocols and a variety of file formats is a plus
  • Understanding of Search Engine Optimization (SEO), and content management solutions- understanding of Bloomreach is a bonus
  • Experience with Google Analytics and/or other web analytics tools and metrics
  • Experience in software development practices and agile methodology - JIRA is preferred
  • Independent thinking and decision-making abilities
  • Excellent writing, project management, communication, and consultative skills

What we offer:

  • Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit
  • A continuous learning environment with opportunities to gain new skills and grow your career

Other Requirements:

  • Hybrid Work: Candidates that live near one of our Reserve Bank locations will be provided some work from home flexibility. Rules for hybrid work arrangements differs from Bank to Bank and should be discussed during the interview process.
  • All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
  • This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.
  • As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
Full Time / Part Time
Full time
Regular / Temporary
Job Exempt (Yes / No)
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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What are Federal Reserve Bank of Chicago Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Relocation assistance
Fitness stipend
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Paid industry certifications

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