Product Manager of Digital Experience

The Product Manager is a key contributor responsible for user discovery and influencing the execution of the Bank's digital strategy, with a strong focus on shaping the future of our customer's digital experience.
This role requires the ability to lead problem discovery and validation, gather and prioritize product requirements, and collaboratively shape the product vision across functional teams. The Product Manager plays a pivotal role in delivering differentiated user experiences that reflect the values and needs of the customers of Bangor Savings Bank. By collaborating closely with cross-functional stakeholders, you’ll shepherd strategic execution that achieves critical business outcomes, elevates customer satisfaction, and reinforces the company’s overarching vision.
This is a full-time career opportunity based in Portland, Maine that provides both remote and on-site work options with a required minimum of three days a week in the office. The hybrid (remote/on-site) work option is available upon successful completion of initial training (approx. 90 days). This role requires occasional travel to Bangor, Maine.

Accountabilities:

• Help solidify a centralized product function by bringing PM acumen and a product-led perspective to your focus area. 
• Apply discipline and experience to the early stages of the product lifecycle (discovery and validation). 
• Develop outcome-based roadmap(s) that effectively balances long-term strategic vision with iterative development. 
• Advocate for customer needs by translating well-documented insights into actionable requirements and strategic implementation plans.
• Actively gather and analyze customer insights data to guide product decision-making. 
• Influence the development roadmap with a clear differentiated focus on immediate needs, future growth, and scalability. 
• Operate effectively in our evolving matrixed structure, building strong relationships with cross-functional partners, including the product development team. 
• Proactively cooperate and coordinate work, ensuring seamless communication as you lead discovery sessions and participate in requirement refinements. 
• Engage with and grow relationships with our third-party vendor(s) and partners. Enhance our ability to leverage their capabilities optimally, ensuring they meet our unique needs and deliver on strategic product goals. 
• Operate as a high-impact individual contributor while demonstrating strong peer leadership and influence across teams.
• Share knowledge and best practices generously to help mentor, evangelize, and mature our product discipline across the organization. 

Knowledge/Skills/Experience Requirements:

• Strong analytical and operational skills with a data-driven approach to product management.
• 5+ years of relevant experience in Product Management with experience in leadership. Experience in a financial services or payments related environment preferred.
• Highly independent and self-motivated professional, comfortable working in an evolving environment. An emphasis on collaboration while working closely with both your team and partners across the bank.
• Strong proficiency with MS productivity tools (Office, Teams).
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly to different audiences.
• Demonstrated track record of delivering exceptional UI, UX and CX solutions, ground in a  deep understanding of user-centered design principles and customer experience strategy.

Physical Demands/Conditions Requirements:

• General office environment.
• Moderate lifting (to 35 lbs.) required.  Moderate reaching, walking, sitting and standing required.

Equipment Used:

• General office equipment.

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.