Product Manager - Customer

Posted 6 Days Ago
London, Greater London, England, GBR
In-Office
Entry level
Marketing Tech • Software
The Role
Own the roadmap and delivery of the Agent Select platform, including core capabilities, data, third-party integrations, reliability, SLAs, and operational performance. Collaborate with product, engineering, architecture, and internal teams to define requirements, prioritize improvements, manage vendors, and deliver scalable software products. Use discovery, data-driven analysis, agile practices, and strategic product management to support agent-facing and consumer-facing experiences.
Summary Generated by Built In


Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. 


The Role: Product Manager - Agent Select  

Location: London office / Hybrid (2 days per week in the office) 

Reporting to: Senior Product Manager 

The Role: 

The Product Development team plays a pivotal role in delivering the overall consumer and customer digital experience underpinning the Rightmove business. We recognise that to deliver the best products and features for our customers and consumers we need to work together effectively as a healthy, high performing team. We work collaboratively across a mix of product and centralised teams, together working towards Rightmove's strategy. 

Joining the Agent Select Platforms team, you’ll be a key part of building the foundations that power how agent choice works across Rightmove. Agent Select is a new strategic initiative, and your team owns the core capabilities, data, and third-party integrations that every agent-facing and consumer-facing experience is built on. You’ll work closely with the Agent Select Experience team as well as other teams across the business to make sure the platform is reliable, well-governed, and ready to scale as the programme grows. 

A Typical Week as a Product Manager Might Involve :  

  • Working with the Senior Product Manager and Head of Product to help shape the strategic direction, vision and objectives for Agent Select Platforms, based on clear rationale, analysis and insights 
  • Owning the roadmap for the core platform that underpins agent selection features across Rightmove, balancing the needs of multiple internal teams who build on top of it 
  • Maintaining a backlog of platform improvements, clearly describing how they support our overall business goals, and working with the Senior Product Manager and Head of Product to prioritise these alongside wider domain and product function priorities 
  • Leading the integration of third-party providers that strengthen the integrity and reliability of the platform 
  • Defining and monitoring platform health, SLAs and operational performance with third-party partners 
  • Working closely with engineers and technical architects to understand technology limitations, trade-offs and development options for a platform that other teams rely on 
  • Collaborating with the Agent Select Experience team and other domain teams to understand their needs and translate them into platform requirements 
  • Being accountable for requirements definition and delivery of solutions across Rep Core, Back Office, and third-party integrations 

 

We are looking for someone who: 

  • Can lead product discovery, including for platform and infrastructure-style problems  
  • Has experience delivering successful end-to-end delivery of software products in a technology-led company 
  • Has experience managing third-party vendor relationships  
  • Maintains a strong commercial and strategic approach to product management 
  • Takes responsibility for a product and delivers it with an autonomous delivery team 
  • Makes data-driven decisions 
  • Is passionate about delivering quality software to end users, including internal teams who build on the platform 
  • Has excellent organisational skills and the ability to multitask across platform reliability, vendor management, and roadmap delivery 
  • Sets and measures clear, realistic and timely goals 
  • Builds a deep understanding of how an organisation is run, both commercially and operationally 
  • Actively encourages contributions from all those around them, recognising the value of team members' input when solving problems 
  • Thinks long term, and will drive the vision for the platform their team is responsible for 
  • Has found the agile philosophy to be second nature 
  • Is comfortable describing the technical implementation of their product, including data models, APIs and contracts 
  • Has a constant need to learn and improve themselves and the processes within the team 
  • Is equally comfortable and engaged in negotiating the roadmap with the Head of Product, discussing implementation with engineers, or negotiating terms with a third-party suppliers 
Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here!  We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

  • We create value…by delivering results and building trust with partners and consumers.
  • We think bigger…by acting with curiosity and setting bold aspirations.
  • We care deeply…by being real, having fun, and valuing diversity.
  • We move together…by being one team - internally collaborative, externally competitive.
  • We make a difference…by focusing on delivering measurable impact.

 

 

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing   training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right! 

What we offer
  • Cash plan for dental, optical and physio treatments.
  • Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
  • 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
  • Contributory stakeholder pension.
  • Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
  • Competitive compensation package.
  • Paid leave for maternity, paternity, adoption & fertility.
  • Travel Loans, Bike to Work scheme, Rental Deposit Loan.
  • Charitable contributions through Payroll Giving and donation matching.
  • Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
  • We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. 

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.

Skills Required

  • Experience leading product discovery, including platform and infrastructure-style problems
  • Experience delivering successful end-to-end software products in a technology-led company
  • Experience managing third-party vendor relationships
  • Strong commercial and strategic approach to product management
  • Experience taking responsibility for a product and delivering it with an autonomous delivery team
  • Ability to make data-driven decisions
  • Passion for delivering quality software to end users and internal platform teams
  • Excellent organizational skills and ability to multitask across platform reliability, vendor management, and roadmap delivery
  • Ability to set and measure clear, realistic, and timely goals
  • Understanding of how an organization operates commercially and operationally
  • Ability to encourage contributions and value team members' input
  • Long-term strategic thinking and ability to drive platform vision
  • Comfort with agile methodologies
  • Ability to describe technical implementation, including data models, APIs, and contracts
  • Commitment to continuous learning and process improvement
  • Ability to negotiate roadmaps with product leadership, implementation with engineers, and terms with third-party suppliers
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The Company
HQ: London
1,074 Employees
Year Founded: 2000

What We Do

Since launching in March 2000, we have remained the market leader and the go to place for people looking for their next home to buy or place to rent. To make all those home hunters happy we’ve invested in our tech and our website, we’re constantly looking to try new things with an aim to help make home moving easier. Home movers across the UK spend more than a billion minutes on Rightmove each month. Our website and apps receive over 150M views per month, making us one of the most top visited sites in the UK! Helping our customers to market to the largest possible audience and to win more business is at the heart of everything we do. We offer dedicated memberships and specialist teams to support property professionals across the residential and commercial property markets, in the UK and Overseas. Want to work with us? Keep an eye out for career opportunities!

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