Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Connected Living team is driving a key transformation at Comcast - to make the Xfinity app the way our 30 million+ customers interact with Xfinity. The Xfinity app is the digital destination for our customers to enjoy the power of our products and experience effortless service and support. The Connected Living team develops and manages the Xfinity app as part of our mission to deliver a powerful and simple connectivity experience. The Product Manager, Customer Onboarding role will report to the Sr Director, Customer Onboarding and deliver key Xfinity app experiences that welcome customers to the Xfinity app and seamlessly set up their own internet service as well as all the services that come with it.
We are looking for a Product Manager to join our Customer Onboarding team. In this role, you will manage product portfolios and roadmaps to ensure the delivery of high-value solutions. You will collaborate with engineers, designers, and directors to integrate business needs and customer insights into the features you develop.
Job Description
RESPONSIBILITIES
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Define product requirements for new products, features, and use cases; establish acceptance criteria for each.
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Manage development across the entire product lifecycle – discovery, definition, development, delivery, deployment, and optimization.
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Coordinate closely with engineering, design, and program to ensure alignment on product features and releases.
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Stay updated on technology and market trends; identify and evaluate new product ideas or strategic extensions.
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Contribute to the product vision across the team and organization.
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Collaborate with cross-functional teams and partners to define and lead product roadmaps and deliver on them.
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Work with engineering to prioritize and refine the backlog and assist in sprint planning.
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Define and measure success metrics to drive product decisions.
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Use data to balance risk and identify points of leverage for prioritization.
PREFERRED QUALIFICATIONS
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Bachelor's degree.
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3+ years in product management.
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Knowledge of Agile methodology.
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Proven software development experience.
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Mobile app experience; design/engineering a plus.
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Data-driven decision-making.
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Competitive analysis and market research experience.
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Successful track record with high-impact products.
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Excellent communication skills.
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Experience with new product initiatives and platform integration.
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Commitment to inclusion, diversity, and ethics.
CORE COMPETENCIES
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Product Pro: Identify customer needs, determine problems to solve, and translate them into experience requirements that become user stories in a prioritized product backlog. Work cross-functionally with design and engineering partners, providing clear direction on the “what” and “why” while giving them a strong voice to define the “how.” Measure the impact and success of features and use that data to inform future development.
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Customer-Centric, Data-Driven Strategist: Keep the customer at the center of all activities. Understand the customer and market by analyzing data, conducting research, and engaging with customers. Synthesize this information to define core customer needs, problems to solve, and solutions to build.
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Action-Oriented: Ask questions to get the necessary information, negotiate constraints, guidelines, and business rules, and define experience requirements without sacrificing customer needs. Adapt to changes, communicate clearly, and bring all impacted partners along.
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Relationship Builder: Understand the value of listening first, then talking; of giving consistently and receiving occasionally. Recognize how strong cross-team collaboration and partnership yield the best outcomes.
EMPLOYEES AT ALL LEVELS ARE EXPECTED TO
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Understand our Operating Principles; make them the guidelines for how you do your job.
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Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
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Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
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Win as a team - make big things happen by working together and being open to new ideas.
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Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
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Drive results and growth.
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Respect and promote inclusion & diversity.
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Do what's right for each other, our customers, investors and our communities.
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
DISCLAIMER
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This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Adaptability, Collaboration, Communication, Create User Stories, Prioritization, Product Management, Teamwork
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
7-10 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Top Skills
What We Do
Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.
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