Product Manager, Customer Experience

Job Description:

Key Responsibilities:

• Define the “day one” onboarding and operational experience for customers using the OASIS platform, setting the tone for long term engagement and value realization.
• Lead the development of modular, persona-based UI components that provide visibility into key performance indicators such as health, performance, cost, risk, and compliance.
• Integrate GenAI powered features that enhance usability, including dynamic content, contextual suggestions, and AI copilots that help users navigate and act with confidence.
• Translate customer goals and feedback into clear, actionable product requirements across responsive web and mobile environments.
• Partner closely with UX design, engineering, data science, and customer facing teams to refine the customer journey and ensure product market fit.
• Embed agentic AI interactions that reduce friction and simplify complex operational tasks, requiring minimal user training or configuration.
• Develop and maintain a product roadmap aligned with DXC’s strategic vision, customer needs, and market trends.
   

Ideal Background:

• 5+ years of product management experience with a focus on customer facing digital products, SaaS platforms, or enterprise self-service tools.
• Proven success designing and delivering analytics dashboards, digital portals, or performance monitoring tools with measurable impact on user satisfaction and engagement.
• Deep understanding of enterprise customer personas, with a user centric mindset and experience applying outcomes-based design principles to product development.
• Experience integrating GenAI features into the front-end experience, such as conversational interfaces, content generation, dynamic workflows, or embedded copilots.
• Strong cross-functional leadership skills with the ability to sync design, engineering, and go to market teams around a common product vision.
• Familiarity with modern web/mobile UX frameworks, modular design systems, and front-end performance best practices.
• Comfortable working in agile product development environments with continuous delivery, iterative feedback loops, and product analytics tools.
• Experience with platforms serving IT operations, cloud infrastructure, observability, or automation is a strong plus.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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