We have an exciting and rewarding opportunity for you to take your Product Associate career to the next level.
As a Product Associate at JPMorgan Chase, you'll be discovering, designing, and delivering an end-to-end credit process that helps clients and internal partners including bankers, underwriters, and credit operations specialists. You'll be a part of team which works cross-functionally with those partners, technologists and designers to develop and deploy value-added solutions across the credit delivery lifecycle and iterate on those solutions for continuous improvement.
Job Responsibilities :
- Bridge gaps in manual processes by mapping end-to-end “as-is” workflows (people/process/tools), identifying handoffs, rework loops, control points, and failure points, then designing “to-be” flows that reduce manual touchpoints and improve cycle time, quality, and compliance.
- Run structured discovery to understand how work is done today through stakeholder interviews, shadowing, workflow walkthroughs, and artifact review (templates, trackers, email trails, SOPs), documenting true operational steps vs. assumed process and surfacing undocumented dependencies.
- Collaborate with Design Teams, Business Partners, and Product Owners to design user experience, define detailed requirements, and deliver new product features, ensuring designs account for operational realities, edge cases, and manual-work reduction opportunities.
- Establish outcome-focused governance by publishing regular KPI readouts and decision logs, aligning on expected benefits vs. realized benefits, and transparently calling out gaps with corrective actions (process changes, backlog reprioritization, training, additional automation, or controls enhancements).
- Lead end-to-end product lifecycle and day-to-day execution, driving discovery and ideation through strategic development, detailed requirements definition, delivery, and ongoing value management, while owning prioritization, stakeholder/client communications and experience, project management, including when things go wrong, by leading incident triage, coordinating cross-functional war rooms (Product, Engineering, Ops, Risk/Controls, vendors), driving root-cause analysis, and ensuring timely recovery with clear client/business communications.
- Assist in planning and managing the release schedule and milestones for software releases, ensuring smooth transitions in both UAT and production environments
- Develop and maintain release management processes and documentation. Ensure adoption and achievement of business objectives through robust change management activities
Required qualifications, capabilities, and skills :
- 5+ years applied experience on strategy, product management or transformation initiatives
- Understanding of the software development lifecycle (SDLC) and agile methodologies
- Deep understanding of commercial lending products and processes
- Strong analytical skills and proficiency in leveraging data to support product decisions
- Ability to work effectively with cross-functional teams and manage multiple priorities
- Excellent communication and stakeholder management skills
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- 5+ years applied experience on strategy, product management or transformation initiatives
- Understanding of the software development lifecycle (SDLC) and agile methodologies
- Deep understanding of commercial lending products and processes
- Strong analytical skills and proficiency in leveraging data to support product decisions
- Ability to work effectively with cross-functional teams and manage multiple priorities
- Excellent communication and stakeholder management skills
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
