Product Manager - Connected Banking

Job Description
Connected Banking is a rapidly growing consumer facing platform dedicated to supporting our customers on their financial health journey. Connected Banking products are composed of a various personal financial management tools that support customers' spend, savings, credit, debt, needs and more. Connected Banking develops features and enhancements that elevate the digital experience and deepen relationships with our customers.
As a Product Manager in Connected Banking you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. In this role you will also lead a high performing team of product associates, guiding them through end-to-end product development while ensuring an exceptional experience for our customers. We foster a collaborative environment where your leadership will drive positive change and innovation, while supporting your oversight and development of a high performing team.
Job responsibilities

• Develop and communicate a clear product vision and strategy that aligns with Connected Banking's overall goals and objectives.
• Define and prioritize the product roadmap, ensuring alignment with business priorities and customer needs.
• Partner with Design, Research, and Content teams to conduct market research and competitive analysis to identify opportunities for product innovation and differentiation.
• Support the adoption and implementation of AI based customer solutions.
• Work closely with UX/UI designers to create intuitive and engaging user experiences.
• Collaborate with stakeholders to gather requirements and translate them into actionable product plans.
• Lead cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality products on time and within budget.
• Champion the voice of the customer, ensuring that product decisions are informed by user feedback and data-driven insights.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Build and maintain strong relationships with internal and external stakeholders, effectively communicating product updates and progress.
• Mentor team members for peak performance, delivering constructive feedback and celebrating achievements.
• Foster a collaborative and inclusive team environment, encouraging open communication and feedback.
• Foster inclusion and diversity by supporting talent development and retention.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• 3+ years of leadership experience with a focus on developing and managing high performing teams.
• Proficient knowledge of the product development life cycle
• Demonstrated ability to positively interact with cross-functional teams both internally and externally to achieve specific business results.
• Effective and prioritizing and managing multiple initiatives concurrently.
• Customer focused with the ability to turn insights into action.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.