You’ll help shape premium partner experiences that deepen customer engagement and strengthen long-term relationships. Join a cross-functional team where your strategy and execution directly impact large-scale products and platforms.
As a Vice President Product Manager in Strategic Partner Benefits, you will define product strategy and lead delivery for capabilities that connect customers to valuable partner benefits. You will drive solutions across digital experiences, partner integrations, enrollment and activation, fulfillment services, servicing operations, reporting, and data platforms. You’ll collaborate across product, technology, operations, risk, compliance, marketing, and external partners to deliver scalable outcomes.
Job responsibilities- Define product strategy, roadmap, and delivery priorities aligned to customer needs, business outcomes, and platform scalability
- Lead product discovery to evaluate new partner benefit opportunities and shape solution approaches
- Own end-to-end delivery for capabilities spanning partner onboarding, enrollment and activation, fulfillment, servicing, and reporting
- Translate customer and business needs into clear requirements, success measures, dependencies, and delivery plans
- Partner closely with technology teams throughout the software development lifecycle to drive secure and resilient solutions
- Establish strong governance, managing scope, timelines, risks, and trade-offs across a complex stakeholder ecosystem
- Lead partner-facing product discussions on integration approach, testing, launch readiness, and post-launch support
- Define and track key performance indicators for engagement, utilization, operational effectiveness, and product performance
- Drive continuous improvement across product processes, operational readiness, and customer experiences
- Build alignment across product, technology, operations, data, risk, compliance, marketing, finance, and partner teams to remove blockers
- Mentor and develop product talent through coaching, feedback, and accountability
- Bachelor’s degree or equivalent practical experience
- 7 years of product management experience delivering digital products, platforms, or enterprise capabilities
- Demonstrated experience defining product strategy and translating business needs into roadmaps and executable plans
- Experience working in Agile delivery environments and partnering with technology teams across the software development lifecycle
- Proven ability to lead complex cross-functional initiatives and influence outcomes across multiple stakeholder groups
- Experience with partner integrations, API-enabled solutions, and/or large-scale operational processes
- Strong analytical and problem-solving skills, including evaluating trade-offs across customer experience, business value, and operational efficiency
- Strong written and verbal communication skills, including executive-ready updates and recommendations
- Strong organizational skills with the ability to manage multiple initiatives simultaneously
- Demonstrated ability to operate effectively in a matrixed environment and influence without direct authority
- High ownership mindset and comfort navigating ambiguity in a fast-paced environment
- Experience in financial services, card products, benefits, loyalty, rewards, digital commerce, and/or partner ecosystems
- Experience leading partner-facing product initiatives and complex third-party integrations
- Knowledge of enrollment, activation, fulfillment, servicing, and/or customer engagement platforms
- Experience with APIs, cloud-based services, and authentication technologies
- Experience with data platforms and reporting ecosystems
- Experience supporting platform modernization, migration, and/or transformation initiatives
- Familiarity with customer journey design, operational readiness, and launch management
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- Bachelor's degree or equivalent practical experience
- 7 years of product management experience delivering digital products, platforms, or enterprise capabilities
- Experience defining product strategy and translating business needs into roadmaps and executable plans
- Experience working in Agile delivery environments and partnering with technology teams across the software development lifecycle
- Experience leading complex cross-functional initiatives and influencing outcomes across multiple stakeholder groups
- Experience with partner integrations, API-enabled solutions, and/or large-scale operational processes
- Strong analytical and problem-solving skills, including evaluating trade-offs across customer experience, business value, and operational efficiency
- Strong written and verbal communication skills, including executive-ready updates and recommendations
- Strong organizational skills with the ability to manage multiple initiatives simultaneously
- Ability to operate effectively in a matrixed environment and influence without direct authority
- High ownership mindset and comfort navigating ambiguity in a fast-paced environment
- Experience in financial services, card products, benefits, loyalty, rewards, digital commerce, and/or partner ecosystems
- Experience leading partner-facing product initiatives and complex third-party integrations
- Knowledge of enrollment, activation, fulfillment, servicing, and/or customer engagement platforms
- Experience with APIs, cloud-based services, and authentication technologies
- Experience with data platforms and reporting ecosystems
- Experience supporting platform modernization, migration, and/or transformation initiatives
- Familiarity with customer journey design, operational readiness, and launch management
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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