Product Manager, Card Shopping Experimentation

Build modern, test-and-learn digital experiences that reach millions of customers. You’ll guide strategy, delivery, and measurement while developing talent and driving results.

As a Product Manager in Card Shopping Experimentation, you will lead Public Marketplace page redesign initiatives and strengthen the Experimentation & Testing program to improve customer and business outcomes. You will own initiatives end-to-end—from discovery and defining the approach through delivery, launch, and performance optimization—while coaching team members and aligning partners across a matrixed organization. This role will also manage direct reports, requiring the ability to coach, prioritize, and create clarity for team members while delivering through a highly matrixed organization. Working across Product, Technology, Design, Analytics, Marketing, and Operations, you will influence stakeholders around a clear vision and roadmap. 

Job responsibilities

• Define and execute the product vision, strategy, and roadmap for Public Marketplace page redesign and experimentation initiatives
• Lead discovery to understand customer needs, challenge assumptions, and identify opportunities that improve experiences and acquisition outcomes
• Own end-to-end initiative delivery from ideation and business case development through execution, launch, measurement, and optimization
• Lead, coach, and develop team members by setting clear priorities, creating accountability, and removing blockers
• Partner with Technology, Design, Analytics, Marketing, Risk, and Operations to deliver customer-facing experiences and capabilities
• Develop and manage product backlogs, requirements, and success metrics aligned to customer and business outcomes
• Advance the Experimentation & Testing program by using customer insights, performance data, test results, and competitive intelligence to inform decisions
• Improve experimentation velocity and engagement by identifying and driving changes to experiences and ways of working
• Drive alignment across stakeholders by communicating priorities, trade-offs, decisions, and strategic direction clearly
• Influence decision-making by building strong partnerships, aligning on outcomes, and driving change across teams
• Monitor performance and continuously refine experiences to improve customer satisfaction, acquisition results, and operational effectiveness

Required qualifications, capabilities, and skills

• 6 years of experience in product management, digital product development, or a related field
• Experience owning products end-to-end from discovery and strategy through delivery, launch, and optimization
• Ability to identify customer needs and translate insights into product experiences and measurable outcomes
• Experience with roadmap development, product discovery, requirements definition, prioritization, and value measurement
• Ability to develop and communicate a clear product vision, strategy, and roadmap to stakeholders
• Ability to influence decision-making, drive alignment, and navigate complex, matrixed environments
• Strong analytical and problem-solving skills, including using data and customer insights to inform decisions
• Experience challenging existing approaches and driving improvements that benefit customers and the business
• Strong written and verbal communication skills for technical and non-technical audiences
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment

Preferred qualifications, capabilities, and skills

• People leadership experience, including coaching talent, setting priorities, and driving accountability for delivery
• Experience leading large-scale digital transformation, modernization, or customer experience initiatives
• Experience taking products or capabilities from concept to launch, including securing alignment and driving delivery
• Understanding of experimentation, personalization, customer journey optimization, and data-driven decision making
• Experience managing web and mobile experiences in close partnership with Design and Technology teams

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.