Product Manager - Card Shopping Experiences

You are a product manager who thrives on working through large scale and complex initiatives that have impact to millions of customers daily. This role will be pivotal in driving a large scale change and approach to our digital card acquisition assets as a full product manager.

As a Product Manager in the Card Acquisition Product organization, you are an integral part of the team that is driving significant change across a suite of digital card acquisition experiences. This includes modernization of existing assets, developing and integrating new capabilities and features, and driving next-gen thinking in how we engage and acquire our customers. We are customer-focused and changing the way Chase does business and engages with our customers to ensure they have the best and consistent acquisition experience across channels. This product manager will proactively take on a critical mission to assess current state, lead discovery on new growth plans, and then ultimately deliver a full refresh of our customer experiences. They will engage with a wide list of partners and lead the overall delivery and coordination.

 

As a product leader, you are responsible to own the backlog, roadmap, requirements, and partnering with our key partners to deliver and put in production significant changes to how we operate, specifically within the branch. This is a great opportunity for a seasoned product manager to take full end-to-end ownership.

 

 

Job responsibilities

 

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Is equally comfortable engaging in business, technology, design, data, and analytics discussions with key stakeholders
• Can rally the broader organization, align on a clear and focused roadmap, and drive consensus on paths forward
• Able to handle production related issues quickly, triage, and drive meaningful solutions
• Can craft, weave, and tell a clear value strategy and story to a wide range of stakeholders

 

Required qualifications, capabilities, and skills

 

• 7+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, data, and analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Comfortable writing stories, epics, and requirements overall alongside key partners such as Technology, Design, Data, and Analytics
• Proactively challenges the status quo, engages meaningfully, and can drive aligned solutions and intents with a large range of partners
• Excellent written and oral communication skills to tell the product value story and roadmap

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Deep knowledge of Credit Card products, premiums, preapprovals, and related topics
• Previous experience in managing web and mobile app CX/UI

• Previous experience working with vendors and integrations in digital experiences

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.