The Role
Owns end-to-end strategy, development, optimization, implementation, and performance management for ancillary products. Responsibilities include portfolio analysis, benefit design, vendor governance, contract management, financial and KPI reporting, risk and compliance oversight, and cross-functional project leadership. The role coordinates internal teams and vendors, monitors product and vendor performance, resolves operational issues, supports launches, and provides executive-level recommendations and subject matter expertise throughout the product lifecycle.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
- Product Strategy, Portfolio Management & Product Development
- Own the end to end product strategy for the assigned ancillary products, including benefit design, competitive positioning, rate considerations, and portfolio optimization.
- Establish short and long term product goals in partnership with leadership; translate strategy into actionable initiatives and recommendations.
- Develop and manage project plans, timelines, milestones, dependencies, risks, and deliverables to support successful product initiatives, benefit changes, vendor implementations, and program enhancements.
- Conduct regular portfolio and market assessments, including competitive analysis, pricing position, and performance benchmarking.
- Monitor and communicate product performance across membership, financial results, utilization trends, and customer impact; prepare executive level insights and recommendations.
- Identify opportunities to improve performance through benefit design changes, program enhancements, operational improvements, or vendor collaboration.
- Serve as the organizational subject matter expert for products and benefits for assigned segment.
- Evaluate and respond to custom or ad hoc benefit requests from
- Account Management Services (AMS), executive leadership and external clients.
- Provide subject matter expertise throughout the product lifecycle, from concept through implementation and post launch evaluation.
- Coordinate cross functional teams (vendors, Actuarial, Finance, Operations, IT, Legal, Compliance, Marketing, AMS) to ensure operational readiness and successful launches.
- Vendor Management & Governance
- Lead vendor management and governance activities for assigned vendors.
- Manage contract execution, renewals, amendments, statements of work, and related vendor agreements.
- Coordinate internal review of vendor contract language, support sourcing events and negotiations, and provide business impact analysis and recommendations to leadership.
- Facilitate recurring vendor reviews, maintain vendor documentation, and ensure vendor activities align with organizational goals and business strategy.
- Drive vendor corrective actions, service recovery efforts, and continuous improvement initiatives.
- Performance Monitoring & Reporting
- Track key contract and financial information, including membership by segment, expenses, income, margin, vendor payments, incentives, and year-over-year performance.
- Develop executive-level summaries, scorecards, dashboards, financial tracking, and written recommendations.
- Monitor vendor performance against contractual obligations, KPIs, and SLAs; identify trends, risks, value leakage, and improvement opportunities.
- Review and validate vendor reporting and translate data into actionable insights, corrective action plans, and leadership recommendations.
- Partner with operational areas and internal departments to resolve escalated sales, service, risk, compliance, audit, and issue-resolution needs.
- Provide regular briefings to leadership on vendor changes, issues, performance, and required escalations.
- Operational Execution & Project Management
- Execute day to day product management activities to support ongoing maintenance, enhancements, and implementation of products and benefits.
- Manage implementation activities by coordinating project tasks, monitoring progress against timelines, resolving issues, and ensuring operational and stakeholder readiness.
- Lead cross-functional project meetings, track action items, communicate status updates, escalate risks and barriers, and ensure stakeholders remain aligned on scope, timelines, decisions, and implementation readiness.
- Coordinate with internal partners to ensure accurate benefit configuration, system readiness, and operational execution.
- Draft, review, and approve product related documentation and internal materials.
- Provide timely, practical recommendations in response to emerging issues, operational needs, and custom requests.
- Risk, Compliance, & Controls
- Identify vendor risks, gaps, and compliance issues; develop and track mitigation strategies.
- Maintain audit-ready documentation and support vendor risk assessments and mitigation plans.
- Lead or work with other departments on miscellaneous projects related to products, benefits, and programs.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
- Bachelor's degree and five years of related work experience; or an equivalent combination of education, training, and work experience.
- Strong oral and written communication skills.
- Demonstrated project management skills, including the ability to plan, organize, prioritize, track, and execute cross-functional initiatives from concept through implementation.
- Intermediate working knowledge in Microsoft Excel, Word and PowerPoint
Skills Required
- Bachelor's degree and five years of related work experience, or an equivalent combination of education, training, and work experience.
- Strong oral and written communication skills.
- Demonstrated project management skills, including planning, organizing, prioritizing, tracking, and executing cross-functional initiatives from concept through implementation.
- Intermediate working knowledge of Microsoft Excel, Word, and PowerPoint.
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
