Product Manager, Agentic Commerce

About NCR VOYIX

We are seeking a customer-first Product Manager to help shape the future of Agentic Commerce for restaurant operators. Restaurants today manage an increasingly fragmented technology landscape spanning digital ordering, payments, loyalty, marketing, customer engagement, marketplaces, and fulfillment. NCR Voyix is uniquely positioned to connect these experiences into a simpler, more intelligent platform that helps merchants operate more efficiently, deliver personalized guests experiences, and grow profitable revenue. 

This Product Manager will work at the intersection of commerce, customer experience, and emerging AI technologies. You will partner closely with Product Leadership, Engineering, Architecture, UX, Data, Sales, Customer Support, and Professional Services to identify customer problems, validate opportunities, and deliver integrated commerce capabilities that create measurable merchant value. You will help enable AI-powered and agent-enabled commerce experiences that simplify workflows, improve guest interactions, and unlock new opportunities for automation and growth.  

This is an ideal role for a product manager who wants to work directly with thousands of customers, apply experimentation to solve business challenges, influence product direction, and help shape how restaurant technology and agentic commerce evolves over the next decade. 

Responsibilities:  

Customer Discovery & Product Strategy 

• Build deep relationships with restaurant operators and continuously identify customer pain points and opportunities. 

• Serve as the voice of the customer and translate insights into roadmap priorities. 

• Support the development and execution of NCR Voyix's Unified Commerce strategy. 

• Evaluate emerging technologies, including AI-enabled and agent-assisted commerce experiences. 

Product Management & Delivery 

• Own roadmap planning, backlog prioritization, and feature delivery for assigned product areas. 

• Translate customer problems into requirements, success metrics, and launch plans. 

• Partner with Engineering, UX, Data, and Architecture teams to deliver high-quality product experiences. 

• Coordinate dependencies across product portfolios and cross-functional teams. 

Platform & Commerce Experiences 

• Improve how ordering, payments, loyalty, stored value, offers, fulfillment, and engagement capabilities work together. 

• Support platform integrations, APIs, and interoperability initiatives. 

• Enable AI-powered and agent-assisted workflows that improve merchant and guest experiences. 

Adoption & Performance 

• Partner with Sales, Customer Success, Support, and Professional Services teams to improve adoption and customer outcomes. 

• Monitor product performance, customer feedback, and adoption metrics. 

• Use data, experimentation, and continuous learning to drive product improvements. 

What Success Looks Like  

In your first 12-18 months, you will: 

• Build strong customer relationships and become a trusted voice of the restaurant operator. 

• Deliver key Unified Commerce roadmap initiatives that create measurable customer value. 

• Increase adoption of integrated ordering, payments, loyalty, and engagement capabilities. 

• Improve customer and merchant experiences through intelligent workflows, automation, and AI-enabled capabilities. 

• Drive measurable improvements in product usage, customer satisfaction, and business outcomes. 

Required Experience: 

• 5+ years of Product Management, Product Ownership, or related product leadership experience.  

• Experience working on SaaS, digital commerce, payments, loyalty, ordering, POS, customer engagement, or platform solutions.  

• Strong customer discovery, problem-solving, and product execution skills.  

• Experience translating customer needs into product requirements and roadmap priorities.  

• Familiarity with APIs, integrations, platform products, or ecosystem-based solutions.  

• Strong analytical skills and experience using data to support product decisions.  

• Ability to manage competing priorities in complex and fast-moving environments.  

• Proven ability to collaborate effectively across Engineering, Design, Sales, Operations, and executive stakeholders.  

• Excellent written, verbal, and presentation communication skills.  

• Bachelor's degree in Business, Computer Science, Engineering, Marketing, or a related field, or equivalent practical experience. 

Preferred Experience: 

• Experience in restaurant technology, hospitality technology, or retail technology.  

• Experience with AI-enabled commerce, conversational experiences, personalization, recommendation systems, automation platforms, digital assistants, or agent-enabled workflows are a plus.   

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”