Product Management Intern

At Omise, we believe the digitalization of the economy has opened up the world and offers endless opportunities to grow and make meaningful connections with one another. Omise provides one-stop online payment solutions.

Omise connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide including Toyota, ByteDance, ICBC, SCB, True, Allianz Ayudhya, McDonald’s, BMW, King Power and Pomelo.

We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition. 

As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses. 

AX & Platform Compliance Internship Program 

Overview

The AX (Account Experience) & Platform Compliance team is responsible for merchant onboarding, KYC/Re-KYC workflows, and compliance-driven product features. This self-driven intern will support our Technical Product Manager for Compliance & Underwriting, working on initiatives that impact merchant activation, risk assessment, and regulatory alignment across APAC markets.

We're looking to nurture high-potential talent with the potential for full-time conversion to Associate TPM based on performance and business needs.

What you will learn?

1. Onboarding Product Support

• Workflow mapping: Assist in documenting current merchant onboarding flows (application → approval → activation)
• Pain point discovery: Identify friction points in onboarding processes by reviewing support tickets and user feedback
• Requirements collaboration: Work with TPM and engineers to translate compliance needs into product features
• Testing support: Help design and execute test cases for onboarding form changes and validation logic
• Documentation: Create user-facing guides and internal process documentation for onboarding changes

2. KYC / Re-KYC & Compliance Features

• Process understanding: Learn KYC (Know Your Customer) and Re-KYC workflows and regulatory drivers across TH, SG, MY, JP
• Compliance mapping: Track regulatory requirements and map them to product feature roadmap items
• Risk assessment support: Assist in defining merchant risk categories and automated flagging logic for manual review
• Merchant communication: Support drafting and testing merchant-facing messaging around compliance requirements
• High-risk merchant handling: Document processes for merchants requiring escalated review or additional documentation

3. Merchant Management & Dashboard Features

• Feature spec refinement: Collaborate on specifications for merchant-facing dashboard features (profile, documents, permissions)
• Feedback synthesis: Gather merchant feedback on onboarding and compliance features, synthesize into actionable insights
• Partner onboarding: Document requirements for new PSP/partner integrations in onboarding flows

4. Data & Analytics Support

• Metrics tracking: Assist in defining and monitoring key onboarding metrics (activation rate, approval time, friction points)
• Reporting: Support creation of weekly/monthly reports on onboarding performance and blockers
• Compliance dashboard: Help build visibility into merchant compliance status and pending actions

5. Cross-Functional Collaboration

• Stakeholder alignment: Attend product syncs with engineering, ops, and risk teams; document decisions and action items
• Confluence documentation: Maintain clear, accessible product documentation for team reference
• Meeting notes: Support meeting facilitation by taking notes, capturing decisions, and tracking follow-ups

Qualifications & Skills

• Currently pursuing a Bachelor's degree in Business, Computer Science, or a related field
• Strong analytical and communication skills with an interest in fintech and partnerships
• Basic understanding of APIs and integration concepts is a plus
• Excellent documentation abilities and attention to detail
• Enthusiasm to learn and contribute in a fast-paced, product-driven team

Learning & Growth Opportunities

• Hands-on experience with real-world partner integration challenges
• Exposure to product management methodologies and tools
• Mentorship from experienced product managers and cross-functional teams
• Understanding of regional market differences in payment partnerships
• Potential opportunity for a full-time role upon successful completion of the internship, subject to business needs

Program Details

• Internship Duration:
  • 3 months (for 3rd-year university students)
  • 6 months (for 4th-year university students)
• Location: WFO, 3 days/week
• Reporting To: Technical Product Manager, Partner Program

What we believe in

• We cultivate teamwork and a trust-based working culture
• We celebrate diversity and continuous improvement
• Giving our employees the opportunity and create for their own success