What you’ll do:
The Product Management Apprentice will participate in a structured, one‑year apprenticeship program governed by the Apprentices Act. The apprentice will receive hands‑on, on‑the‑job training while supporting product management teams building AI‑powered enterprise products for service‑centric domains, including call centers, customer support operations, and field service environments.
This role is designed to develop early‑career product talent and serves as a potential pipeline for future internship or full‑time product roles, subject to performance and business requirements.
Key Responsibilities
- Support Product Managers with day‑to‑day execution across the product lifecycle
- Assist in documenting product requirements, user stories, workflows, and acceptance criteria
- Help analyze service‑oriented use cases such as case resolution, incident management, and field service workflows
- Participate in product discovery activities, including user research synthesis and problem framing
- Collaborate with design, engineering, data, and QA teams to support feature delivery
- Learn and apply fundamentals of building and scaling AI‑assisted, data‑driven product experiences
Required Qualifications
- Engineering or equivalent graduate (2025 or 2026 pass‑out)
- Strong analytical and structured thinking skills
- Interest in enterprise software, SaaS products, or B2B technology
- Curiosity about service operations, customer support, or field service domains
- Strong written and verbal communication skills
- Willingness to learn in a structured, on‑the‑job apprenticeship environment
Preferred Skills & Exposure
- Academic projects, coursework, or internships related to:
- Product management or business analysis
- Service management, call center platforms, or customer support systems
- Field service, operations, or workflow automation
- Foundational understanding of AI or ML concepts such as:
- Decision support systems
- Recommendations or automation
- Knowledge‑driven or expert assistance tools
- Basic familiarity with product tools (e.g., Jira, Confluence, product documentation tools) is a plus
Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
If you’re excited about building innovative backend solutions and want to be part of a forward-thinking team, we’d love to hear from you!
Top Skills
What We Do
Neuron7 helps customer and field service teams diagnose and resolve complex issues in seconds. The Neuron7 AI platform works with existing customer service systems and a company’s entire body of structured and unstructured service data to help agents, technicians, bots, and self-service portals diagnose and resolve any issue instantly, accurately, and more profitably. Groundbreaking AI and Natural Language Processing (NLP) technology unlocks tribal knowledge so that all service team members perform like experts. Neuron7 is headquartered in San Jose, CA, and backed by Nexus Venture Partners and Battery Ventures.
