See yourself in the team
Business Banking (BB) offers a wide range of services and solutions to our small to medium, enterprise, regional and agribusiness customers. Everyday Business Banking (EBB) is a centre of excellence for innovation, development and capability within the Group, delivering transformative technology and products that support our business customers.
Within Everyday Business Banking, the Payment Acceptance domain enables merchants to accept payments securely and reliably across digital channels. The eCommerce crew is responsible for the online payments experience, including checkout, payment processing, reporting, integrations, and the services behind the scenes that support these transactions.
This is a 12-months Maximum Term opportunity for an external candidate, or a 12-months secondment opportunity for an internal candidate.
Do work that matters
This role focuses on existing merchant payment capabilities, supporting the safe and controlled migration of merchants and services, ensuring service continuity, accurate reporting, and strong customer outcomes. A key component of the role will be white-glove configuration and support of reporting requirements for high-transacting and priority merchants, requiring close collaboration with customer-facing teams and internal delivery partners.
You will work closely with Product Managers, Product Owners, Technology, Risk, Delivery and Customer teams to analyse impacts, prepare documentation, and support execution across complex, high-impact change initiatives.
As a Product Analyst in the Payment Acceptance eCommerce squad, you will support delivery across the product lifecycle with a strong focus on merchant migration, reporting configuration, and in-life change, including:
Supporting merchant and product migration activities, including impact analysis, readiness planning, and delivery documentation
Supporting white-glove configuration of reporting requirements for high-transacting and priority merchants, including gathering merchant-specific requirements, validating data outputs, coordinating configuration, and supporting testing
Analysing eCommerce payment flows (e.g. checkout, authorisation, settlement, refunds, chargebacks) to support change and uplift initiatives
Preparing and maintaining risk, governance, and delivery artefacts (e.g. impact assessments, risk memos, control documentation, change papers)
Coordinating across Product, Technology, Risk, Legal, Compliance and Customer teams to ensure changes meet regulatory, operational risk and merchant expectations
Supporting merchant issue management, reporting discrepancies, and structured remediation activities
Contributing to post-migration and in-life performance monitoring, including incident analysis and continuous improvement
We’re interested in hearing from people who have
Experience supporting merchant or customer migrations, in-life product change, or complex delivery initiatives in payments or regulated environments
Knowledge of eCommerce payment acceptance, including payment flows, settlement, reconciliation, reporting, refunds, and chargebacks
Experience working with bespoke or customer-specific reporting configurations, particularly for high-transacting or enterprise-grade merchants
Strong analytical capability, including ability to interpret payment and reporting data, identify discrepancies, and assess risk impacts
Confidence working closely with customer-facing teams and supporting white-glove service models
Strong stakeholder management skills across Product, Technology, Risk, Legal, Compliance, Operations and Customer teams
Excellent written and verbal communication skills, particularly for documentation, reporting artefacts, and governance materials
Ability to navigate ambiguity and manage competing priorities across multiple workstreams
Experience working in agile or hybrid delivery environments
Strong attention to detail with the ability to see broader merchant and customer impacts
Applicable and relevant university qualification
Prior experience in product analysis, business analysis, payments operations, or delivery support roles preferred
Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
