Product Intern

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

• Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand.
• Work with various teams (Product, Finance, Engineering, Marketing, and Market Management teams) to onboard a scalable system to serve our markets. This entails a deep understanding of existing standard operating procedures (‘SOP’) and system as well as continuous work to improve business processes to realize scalability.
• Onboard new partnerships and develop as well as implement Standard Operational Procedures across teams.
• Focus on business, our inventory reliability (always available and bookable), as well as post purchase experience. Troubleshoot and solve cases that arise in delivering our operational processes
• Turn data into actionable insights about our users to drive product decisions, explain trends across data sources, potential opportunities for growth or improvement, and data caveats for data analysis
• Analyze our processes and initiate changes and improvements to help scale our operations and enhance user experience on products that require operational support.
• Develop, refine, and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing.
• Navigate changes in product and tooling while being at the forefront of ensuring efficient service delivery

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Requirements

• Pursuing an S1/Bachelor’s degree in Computer Science. Currently in the 3rd or 4th year of study.
• Have analytical skills and understanding or good intuition of user's behavior.
• Detail-oriented, self-motivated, and able to thrive in a fast-paced and dynamic environment.
• Dependable, flexible, and able to maintain confidentiality.
• Excellent communication skills in English both verbal and written.
• Preferred but not required: participating in competitive programming or other technology or product competitions and previous internship experience in similar roles.
• Available to work from the office for 5 days a week.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!