Product Insights Analyst

| Chicago, IL, USA | Hybrid
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NinjaTrader is an investor-backed, growth-stage fintech company with an award-winning platform and over 1.5 million users. We are building products and services that empower active traders to easily analyze and react to data from the world's leading financial markets. Located in Chicago, our unique employee-centric company culture is one that our team finds inviting, comfortable and fun. Please visit www.ninjatrader.com to learn more about our business.

About You:

As NinjaTrader’s first Product Insights Analyst, you will lay the foundation for the data culture within our Product team. Directly identifying what data to collect, how to store it, and analyze and develop insights, you will have a far-reaching impact on our renowned products.

In this role, you will:

  • Help design and execute product insights research and analytics studies specifically related to product innovation (concept screening & concept testing)
  • Conduct ad hoc research projects and analytics specifically related to new and existing products (Product improvement focus groups, etc.)
  • Identify and provide insights and recommendations on industry and consumer trends and competitive activities to potentially impact company strategy and business decisions.
  • Work with Product Management to help improve product features through a data and evidence-based approach
  • Analyze and investigate potential product issues and develop well-defined hypotheses to implement possible solutions
  • Through independent data analysis, discover growth opportunities for the company to improve business revenue and succeed in the modern financial services industry
  • Construct surveys and gather data on customer insights to help inform decisions
  • Utilize data to help NinjaTrader differentiate in their product and services offerings
  • Understand Operations, Sales, and Marketing KPIs to help drive product solutions
  • Provide support to the project management and business analysis departments in an agile development environment
  • Find answers to business and product questions through surveys, interviews and data and trend analysis
  • Assist with communication and launch plan of developed and/or enhanced products

Key Position Requirements:

  • Bachelor's Degree in business, marketing, business administration, Statistics/Mathematics, Communications, or information systems
  • Experience working in Product Analytics within an application or technology-focused environment
  • Experience with Data Collection technologies, such as Heap
  • Experience with Data Warehouse technologies, ideally BigQuery, Snowflake
  • Experience with Data Analytics and Visualization tools such as PowerBI
  • Skilled in business analysis and metrics
  • Experience working in a product-driven, Agile environment, including participating in Scrum ceremonies
  • High attention to detail and the ability to work on multiple priority items, simultaneously
  • The ability to think critically and collaborate cross-functionally to solve problems and take advantage of opportunities
  • Experience working in a product-driven, Agile environment, including participating in Scrum ceremonies

Bonus Points for:

  • SaaS or FinTech experience
  • Experience with Qualtrics for User Feedback

Our Core Benefits Include:

  • 15 days PTO per year
  • 7 paid holidays annually
  • 401k with Company Match
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance covered 100% by NinjaTrader
  • And more!


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • dotnetLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe Creative Suite Design
    • ConfluenceManagement
    • Monday.comManagement
    • WordpressCMS
    • Instapage CMS
    • Google AdsCMS
    • SproutSocialCMS
    • SalesforceCRM
    • Microsoft TeamsCollaboration
    • ZoomCollaboration
    • Monday.comProject Management
    • JiraProject Management

An Insider's view of NinjaTrader

Maria standing in front of the NinjaTrader logo

How does your team reward individual success?

We have a "Rep of the Month" award for individual team members to be recognized for their hard work (and that comes with a nice monetary bonus!) There's zero ambiguity if you're doing a good job. Our team leads hype us up and thank us every day for a job well done. We feel appreciated and everyone's contributions are valued.
Maria standing in front of the NinjaTrader logo

Maria

Technical Support Representative
Wade sitting on a stool in front of a white background

How do you make yourself accessible to the rest of the team?

Much of my own development within the organization has been aided by how easily accessible our leadership team has always been. I try to model my own actions around those same principles by making sure that not only do I always have an open door but that I always make time, even if I am busy, to meet with the team when they need me.
Wade sitting on a stool in front of a white background

Wade

Director of Sales
Emma standing outdoors

What are some social events your company does?

Each week, we have a different themed event that allows us to share our interests with our coworkers. We’ve done pasta making, trivia night, board game night and so much more. It's a great way to connect with coworkers that you do not regularly interact with during work and provide space and time to get to know people outside of working hours.
Emma standing outdoors

Emma

Sr. New Accounts Associate

What are NinjaTrader Perks + Benefits

NinjaTrader Benefits Overview

Comprehensive benefits package (medical, dental, vision, life and disability insurance)
401k with Company Match
15 days paid time off per year
7 paid holidays annually
Fitness Center Membership
Ongoing training
Hybrid work environment
Office Space in the heart of downtown Chicago

Culture
Volunteer in local community
Open door policy
OKR operational model
Open office floor plan
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Family medical leave
NinjaTrader offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Fitness stipend
Onsite gym
Professional Development
Lunch and learns
Promote from within
Paid industry certifications

Additional Perks + Benefits

NinjaTrader is dedicated to helping our team members grow, both in their professional and personal lives. Our team is social, collaborative and development-focused. Our office perks are similarly designed to foster a sense of community, support and appreciation for our incredible team.

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