Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
INTRODUCTION:
The Product Implementation Manager (PIM) is responsible for the successful configuration, technical setup, product readiness and client enablement of enterprise customers onboarding to ABC Glofox. Working closely with the Senior Onboarding Project Manager, Onboarding Project Manager and cross-functional teams, this role translates documented business requirements into accurate software configuration and a deployment-ready solution across the customer environment.
The PIM owns the product implementation workstream across multiple, concurrent onboarding projects. This includes facilitating configuration discussions, implementing system settings and workflows, preparing demonstrations and training content, validating dashboards and other client-facing outputs, and providing functional expertise throughout the onboarding lifecycle. The role requires strong attention to detail, technical aptitude, customer-facing communication and the ability to manage competing priorities while maintaining a high standard of implementation quality.
WHAT YOU’LL DO:
• Manage the product configuration workstream for enterprise onboarding projects from requirements through implementation readiness.
• Facilitate configuration calls and translate client business requirements into clear, actionable product configuration requirements.
• Configure workbooks, locations and other product settings to reflect the client operating model and approved implementation requirements.
• Implement and validate tax rates, user roles and permissions, CRM workflows, dictionary changes, bulk updates and other system configuration requirements.
• Configure and support the Onboarding Portal, dashboards and other client-facing implementation assets, including creation of demo dashboards and dashboard audits.
• Use Looker and other designated reporting tools to support membership mapping and validate implementation outputs.
• Support Member App configuration, including CBA-related setup, terms and conditions and related customer-facing settings.
• Coordinate and execute client-facing communications and marketing material through designated tools such as SendGrid when assigned.
• Create, maintain and deliver software demonstrations and brand-specific onboarding content, both virtually and in person, as required.
• Provide specialized product training, support customer questions during webinars and office hours, and reinforce effective use of ABC Glofox solutions.
• Prepare and maintain implementation deliverables for project review, validation and signoff.
• Participate in pre- and post-migration audits, pre- and post-go-live calls, and other quality-control activities to validate configuration and data readiness.
• Partner with the Onboarding Project Manager and Senior Onboarding Project Manager on configuration dependencies, risks, issues, client decisions and changes that may affect scope, schedule or quality.
• Collaborate with internal teams to resolve configuration and product issues, escalating complex or critical items to the appropriate leadership and technical teams.
• Collaborate with Product and Software Development to identify product gaps, provide feedback, and contribute to improving implementation processes and support experiences
• Maintain accurate PIM-specific documentation, including updates to project knowledge base and other designated project documentation.
• Support pre-sales activities, product demonstrations and prospect/customer questions when requested.
• Maintain strong working knowledge of ABC Glofox client-facing products, features, configuration options and implementation best practices.
• Maintain timely administrative records, including project updates, expenses and other required documentation.
• Perform pre and post migration configuration audits.
• Perform other duties as assigned by manager or management.
• Regular and reliable attendance required.
WHAT YOU’LL NEED:
• 2+ years of relevant experience in software implementation, product configuration, customer-facing technology, project delivery or a related field.
• Demonstrated ability to translate business requirements into system configuration and practical client solutions.
• Strong technical aptitude and the ability to learn and implement new software capabilities quickly.
• Advanced Microsoft Excel skills; intermediate proficiency with Microsoft Word, Outlook and related business productivity tools.
• Strong verbal and written communication skills, with the ability to explain technical concepts to both business and technical audiences.
• Excellent organization and time-management skills, with the ability to coordinate multiple concurrent projects and deadlines.
• Strong problem-solving skills and the ability to make independent decisions and take calculated risks within established guidelines.
• Ability to collaborate across different departments and maintain productive relationships with clients, internal stakeholders and leadership.
• Ability to proactively identify issues, communicate risks and drive timely resolution.
• Willingness to provide time-sensitive or after-hours support when required by enterprise onboarding schedules.
• High school diploma or equivalent.
IT’S GREAT TO HAVE:
• Bachelor’s degree in business, technology or a related field.
• ABC Glofox or ABC Fitness product experience (Preferred).
• Experience with Salesforce, JIRA, Asana or similar project and CRM platforms.
• Experience building dashboards, reporting outputs or client-facing onboarding content.
• Experience supporting enterprise or multi-location fitness businesses.
• Experience using AI for research and business operations.
WHAT’S IN IT FOR YOU:
Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO approach, you have flexibility in how and when you take time off, alongside statutory leave and 14 paid holidays (including company-wide Days of Disconnect!)
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we support your growing family with paid parental leave (including up to 6 months company-supported leave) and pawternity leave when you welcome a new pet
Best Life Perk – we support your wellbeing with an annual reimbursement for fitness, wellness, and health expenses
Medical Support – flexible Health Reimbursement Account to help cover medical, dental, and vision expenses
EAP – free and confidential support whenever you need it
Premium Calm App – enjoy a Calm subscription for you and up to 5 friends or family members
And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.
Learn more at abcfitness.com
#LI-REMOTE
Skills Required
- 2+ years of relevant experience in software implementation, product configuration, customer-facing technology, project delivery, or a related field
- Ability to translate business requirements into system configuration and practical client solutions
- Strong technical aptitude and ability to learn and implement new software capabilities quickly
- Advanced Microsoft Excel skills
- Intermediate proficiency with Microsoft Word, Outlook, and related business productivity tools
- Strong verbal and written communication skills, including explaining technical concepts to business and technical audiences
- Excellent organization and time-management skills for coordinating concurrent projects and deadlines
- Strong problem-solving skills and ability to make independent decisions within established guidelines
- Ability to collaborate across departments and maintain productive client, stakeholder, and leadership relationships
- Ability to proactively identify issues, communicate risks, and drive timely resolution
- Willingness to provide time-sensitive or after-hours support when required by enterprise onboarding schedules
- High school diploma or equivalent
- Bachelor's degree in business, technology, or a related field
- ABC Glofox or ABC Fitness product experience
- Experience with Salesforce, JIRA, Asana, or similar project and CRM platforms
- Experience building dashboards, reporting outputs, or client-facing onboarding content
- Experience supporting enterprise or multi-location fitness businesses
- Experience using AI for research and business operations
ABC Fitness Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABC Fitness Solutions and has not been reviewed or approved by ABC Fitness Solutions.
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Leave & Time Off Breadth — Policies include open PTO for exempt roles, volunteer days, companywide disconnect days, and multiple leave types that emphasize rest and flexibility. Coverage spans military, parental, and “pawternity” leave.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, mental‑health concierge, Calm app access for employees and dependents, and a quarterly fitness reimbursement. A remote‑first setup complements these resources to support work–life balance.
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Parental & Family Support — Paid parental leave is positioned as best‑in‑class, with additional family‑friendly policies like “pawternity” leave. Generous bereavement policies are also highlighted positively.
ABC Fitness Solutions Insights
What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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