Product Expert, Aladdin Client Experience, Associate

About this role

Role: Aladdin Client Experience – Product Expert

Aladdin is BlackRock’s end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving:

• Home to over $20 trillion in assets under management

• Over 300 unique clients

• A rapidly growing client base that includes close to 50,000 users

• Presence in over 50 countries

• Over 1,500 engineers dedicated to developing Aladdin

Our clients include some of the world’s most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds.

Required Experience:

3+ years of experience in financial services, with a focus in one of the following product areas:

• Portfolio Management Tools and Portfolio Analytics

• Performance Attribution

• Single Security Analytics

• Portfolio Modeling, Analysis, and Reporting

• Credit and Market Data

• Cloud-Based Data Warehouse

• Vendor Reference Data

Purpose and Scope:

The Product Expert team is seeking to hire a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Experience, focusing on one of the product areas listed above, and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives. Product Experts core mission is to:

• Build deep product and workflow expertise, handle the most complex client asks and elevate the knowledge of the support organization

• Partner with developers and the broader business to build more user- and support-friendly applications and workflows, and

• Engage with leading investment and risk professionals from our client base on sophisticated projects.

The team is highly visible and well connected across the Aladdin Business and partners with product management/development functions to solve complex technical inquiries and help shape product development.

Key Responsibilities:

• Engage with Aladdin users on product-specific workflows, product, process, and service

• Drive support initiatives by engaging regularly with development teams

• Own complex Aladdin user inquiry demonstrating technical knowledge of our analytics models and technical infrastructure

• Act as key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business

• Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects

• Analyze client inquiry trends using data and user feedback and implement solutions to improve

• Identify function gaps and areas of strategic improvement from a product platform and financial modelling perspective

• Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements

• Work closely with other business units to prepare Client Success Specialists for product changes and releases

• Develop skills to become technically proficient in all workflows and analytics models within a front office product focus area: Single Security Analytics, Portfolio Risk Analytics or Performance Attribution

• Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring

• Partner with Engineering & SRE on Proactive Monitoring & Telemetry as Product SME to avoid and resolve critical incidents quickly and avoid disruption of service

• Act as Product SMEs and Solution Architects by partnering with key users and high priority clients and consult their client teams to address complex compliance challenges and gain deeper workflow & product knowledge

Desired Qualifications

• In-depth technical understanding of data technologies, databases, data warehousing, and data analytics tools

• 3+ years in a client facing or product role with exposure to single security valuation models, portfolio risk (VaR, stress testing, optimization) or performance attribution

• Security valuation models cover rates, credit, mortgages, derivatives

• Portfolio Risk – multi-asset (public & private assets) – volatility, tail risk, stress testing

• Performance attribution – equity, fixed income, multi-asset

• Ability to work in a fast-paced environment, strong presentation skills, positive demeanor and stakeholder management across corporate levels and business verticals, global teams

• Outstanding communication and interpersonal skills

• Technically proficient, experience in diagnosing root cause and ability to problem solve

• Experience of automation tools and support tooling experience

• CFA, FRM, CAIA or other professional qualifications a plus

• Experience with Python, Java, REACT, Linux/Unix or any other relevant coding languages nice to have

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.