Product Engineer

Posted 11 Days Ago
Easy Apply
2 Locations
Hybrid
Junior
Blockchain • Information Technology • Software • Cryptocurrency • Web3
Enabling the next great shift in technology.
The Role
As a Product Engineer, you'll manage customer relationships to ensure smooth onboarding and ongoing success, providing technical support and gathering feedback to shape the product roadmap. You will collaborate with internal teams and stakeholders to meet customer needs in a rapidly changing environment.
Summary Generated by Built In

Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups.

Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe.

The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.

We're backed by the world's leading VCs and institutions, including: Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others.

The Role

Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working with all parts of the company to ensure our product continues to meet our customers needs.

 

In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. The majority of the time will be spent understanding customer needs, providing solutions and shaping feedback into product decisions.

What You'll Do:

  • Provide hands on technical support
  • Deliver a stellar customer experience
  • Understand customer needs and how to meet unique challenges and goals
  • Seek product feedback and track usage/performance, driving our product roadmap
  • Be the voice of the customers
  • Build and maintain ongoing relationships with complex stakeholders, both internally and externally
  • Partner with internal teams to drive long term solutions / product development decisions
  • Work in a quickly changing environment
  • Drive referrals from our customers

What We're Looking For:

  • 1+ years of experience in a software development role
  • Technical degree
  • Strong analytical skills
  • Ability to understand and troubleshoot complex technical issues
  • Strong communication skills with internal and external stakeholders
  • Excellent people skills to monitor and measure customer performance
  • Interest in technology, blockchain, crypto
  • Experience with blockchain a large plus
  • Founded a company or built side projects, a plus
  • Experience in startups, a plus

 

More on the Role:

 

Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.

The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.

Top Skills

Blockchain

What the Team is Saying

Guillaume
Gabe
Elan
Sean
The Company
HQ: San Francisco, CA
200 Employees
Hybrid Workplace
Year Founded: 2017

What We Do

Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.

Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups. Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe.

The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.

We're backed by the world's leading VCs and institutions, including Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others.

Why Work With Us

Alchemy is on the cutting edge of web3, working to bring the life-changing potential of this technology to everyone. By thinking big and moving fast, we’re tackling the challenges of innovation and creating a future with massive global impact.

Working it Alchemy is a chance to learn and grow in ways you've never even imagined. It’s an opportunity

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Alchemy Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Alchemy, we thrive on the energy of being in-person, where stronger connections and more fun fuel our creativity and culture! Working together in the same space lets us move faster, achieve more, and make every day an exciting adventure.

Typical time on-site: Not Specified
HQSan Francisco, CA
New York, NY
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