Make your mark by shaping how customers find and understand their transactions across industry-leading digital channels. You will lead a high-impact platform that improves customer outcomes while enabling faster, more consistent delivery across teams. Join a team that values modern product leadership, strong partnership, and career growth through complex, visible work.
As a Product Director, Transactions Details & Search at JPMorganChase within Consumer & Community Bank's Channels Experiences unit, you will own the end-to-end strategy and delivery for transactions search and transaction details experiences across web and mobile channels. You will establish a shared transaction management foundation that enables consistent, high-performing customer experiences in critical moments. You will partner closely with engineering, architecture, design, and operations leaders to deliver platform enhancements and measurable customer and business outcomes. You will define success metrics, monitor experience and platform health, and drive continuous improvement through insight-led prioritization.
This role is a platform product leadership position focused on scaling consistent transaction search and details capabilities across multiple digital surfaces and partner teams. You will balance near-term delivery with longer-term platform strategy, ensuring patterns, standards, and reusable components are clear and adopted. The role requires strong stakeholder leadership, comfort operating with senior executives, and a track record of guiding teams through complex trade-offs. You will help reduce avoidable service contacts by improving discoverability, clarity, and self-service outcomes. You will also contribute to team operating mechanisms and talent development to sustain delivery quality.
Job responsibilities
- Oversees the Transactions Details & Search roadmap, vision, development, execution, and risk management
- Drives and manages multiple stakeholder partnerships end-to-end – from ideation and value story through refinement, design, delivery, and progress of wins and post-mortem learnings
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Owns product performance and is accountable for investing in enhancements to achieve objectives
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Provide direction, energy, and momentum to a driven team of product managers, including broader leadership of the Digital Channels – Core Experience India site
Required qualifications, capabilities, and skills
- 10+ years of experience delivering digital products, technology platforms, or customer-facing applications.
- Demonstrated ownership of end-to-end product lifecycle execution (discovery, definition, delivery, and continuous improvement).
- Experience leading platform or shared capability products used by multiple teams or channels.
- Proven ability to define measurable outcomes and manage product performance using data and analytics.
- Strong partnership experience with engineering, architecture, and design leaders to deliver complex solutions.
- Track record of influencing senior stakeholders and aligning cross-functional teams through clear communication and decision-making.
- Experience managing delivery across multiple workstreams, including dependencies, risks, and post-launch evaluation.
- Demonstrated people leadership, including coaching and developing product managers.
Preferred qualifications, capabilities, and skills
- Experience in digital transaction servicing, self-service experiences, or high-volume customer journeys.
- Knowledge of financial services digital experiences and customer expectations.
- Familiarity with personalization, search, and content or data-driven experience optimization.
- Experience improving operational outcomes such as reducing avoidable service contacts through better digital experiences.
- Experience leading teams across locations or managing site-based leadership responsibilities.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 10+ years of experience delivering digital products, technology platforms, or customer-facing applications
- End-to-end product lifecycle experience spanning discovery, definition, delivery, and continuous improvement
- Experience leading platform or shared capability products used by multiple teams or channels
- Ability to define measurable outcomes and manage product performance using data and analytics
- Strong partnership experience with engineering, architecture, and design leaders
- Experience influencing senior stakeholders and aligning cross-functional teams through communication and decision-making
- Experience managing multiple workstreams, dependencies, risks, and post-launch evaluation
- People leadership experience, including coaching and developing product managers
- Experience in digital transaction servicing, self-service experiences, or high-volume customer journeys
- Knowledge of financial services digital experiences and customer expectations
- Familiarity with personalization, search, and content or data-driven experience optimization
- Experience improving operational outcomes by reducing avoidable service contacts through digital experiences
- Experience leading teams across locations or managing site-based leadership responsibilities
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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