- Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
- Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
- Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
- Own platform and data operations performance, driving enhancements to achieve business outcomes.
- Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
- Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
- Oversee foundational platform and data processes that support Client360.
- Drive continuous improvement by establishing and monitoring key performance indicators.
- Leverage analytics, including machine learning and AI, to derive actionable business insights.
- Understand internal team needs and anticipate future requirements, collaborating across business lines.
- Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
- Ability to influence adoption of key platform and data operations lifecycle activities.
- Experience driving change and managing stakeholders across multiple functions.
- Proven track record of leading large-scale platform, data integration, and analytics projects.
- Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
- Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.
- Experience leading cross-functional teams and managing stakeholders to drive innovation.
- Excellent problem-solving skills and strategic thinking about platform and data operations.
- Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
- Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.
- Experience working in a highly matrixed, complex organization.
- Extensive experience in platform management, data operations, or CRM systems within a financial institution.
- Advanced degree in Computer Science, Data Science, Business, or a related field.
- Demonstrated ability to engage customers and stakeholders positively in platform and data operations.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 8+ years of experience delivering products, projects, or technology applications
- Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics
- Ability to influence adoption of platform and data operations lifecycle activities
- Experience driving change and managing stakeholders across multiple functions
- Proven track record of leading large-scale platform, data integration, and analytics projects
- Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy
- Customer-centric mindset with the ability to prioritize and deliver stakeholder needs
- Experience leading cross-functional teams and managing stakeholders to drive innovation
- Excellent problem-solving skills and strategic thinking about platform and data operations
- Strong communication and interpersonal skills for presenting complex concepts to diverse audiences
- Familiarity with emerging technologies and best practices in platform management, data operations, and CRM
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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