Product Director - Client Onboarding & Documents Platform

Posted 18 Days Ago
Be an Early Applicant
2 Locations
Hybrid
Senior level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Lead product vision and roadmap for client onboarding and documents platform. Define reusable, service-oriented architectures, API contracts, event-driven patterns, and platform capabilities. Partner with cross-functional stakeholders to drive modernization, SRE/telemetry, applied AI/ML integration, and governance while coaching product teams and ensuring compliance, scalability, and cost optimization.
Summary Generated by Built In
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. You will bridge product vision, technical architecture, and delivery execution, ensuring our platform is designed for scale, configurability, and speed. With a product-first mindset, deep technical fluency, and the ability to architect service-oriented and rule-based solutions that adapt to complex, cross-Line Of Business (LOB) regulatory requirements. You will collaborate closely with Product Owners, Product Design Leads, Risk, Compliance, and Business stakeholders to define platform capabilities, drive modernization initiatives, and establish reusable enablers that accelerate delivery across the enterprise.
 
As a Product Director in Client onboarding and documents platform, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. If you think in terms of customer journeys, API contracts, Agentic AI and business rules as first-class citizens—and can translate that into scalable architecture—this role is for you.

 
Job responsibilities
  • Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
  • Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
  • Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
  • Owns product performance and is accountable for investing in enhancements to achieve business objectives
  • Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
  • Own and evolve the technical product vision and roadmap, focusing on clear value propositions and reusable platform capabilities
  • Champion a “build once, configure everywhere” philosophy, designing features for reuse and leveraging asynchronous events
  • Design and govern service-oriented, rule-driven architectures with clear domain boundaries, API contracts, and event-driven patterns
  • Collaborate with cross-functional teams to deliver scalable solutions, translating complex requirements into actionable technical outcomes
  • Partner with senior stakeholders to align platform strategy, articulate technical trade-offs, and ensure compliance with firmwide standards
  • Drive platform health, resilience, and cost optimization through SRE practices, telemetry, and continuous improvement initiatives
Required qualifications, capabilities, and skills
  • 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
  • Extensive knowledge of the product development life cycle, technical design, and data analytics
  • Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Experience driving change within organizations and managing stakeholders across multiple functions
  • Demonstrate extensive experience in software product design and platform leadership, including defining value propositions, user journeys, and iterative roadmaps
  • Build and scale reusable platform capabilities such as APIs, SDKs, frameworks, and shared services for consumption across multiple teams or lines of business
  • Apply deep technical expertise in service-oriented architecture, API design, rule engines, decision management systems, and modern tech stacks (Java, Node.js, Python, cloud platforms, containerization, CI/CD)
  • Lead data architecture initiatives, including domain modeling, event sourcing, data lineage, governance, and workflow orchestration using BPM platforms
  • Integrate and experiment with Applied AI/ML, supporting modernization efforts like microservices migration, legacy system decommissioning, and cloud adoption
  • Exhibit strong leadership, communication, and collaboration skills, influencing senior stakeholders, mentoring teams, and fostering innovation in a matrixed environment
  • Deliver excellence in agile methodologies and product delivery, managing complex initiatives, implementing SRE practices, and ensuring high-quality, resilient solutions
Preferred qualifications, capabilities, and skills
  • Recognized thought leader within a related field
  • Experience in Financial services and know-how of Regulatory and Banking environment 
  • Played leadership role in past experience. Knowledge of data analytics, telemetry, and platform health metrics 
  • Exposure to audit and control frameworks: SOX, GDPR, data privacy, access controls, evidence capture.
  • Experience working in global, distributed teams across multiple time zones.
  • Bachelor’s or Master’s degree in Computer Science, Product Design, or a related field (or equivalent practical experience)
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Skills Required

  • 8+ years of experience delivering products, projects, or technology applications
  • Extensive knowledge of the product development life cycle, technical design, and data analytics
  • Proven ability to influence adoption of discovery, ideation, strategic development, requirements definition, and value management
  • Experience driving organizational change and managing stakeholders across multiple functions
  • Extensive experience in software product design and platform leadership, including defining value propositions, user journeys, and iterative roadmaps
  • Build and scale reusable platform capabilities such as APIs, SDKs, frameworks, and shared services
  • Deep technical expertise in service-oriented architecture, API design, rule engines, and decision management systems
  • Experience with modern tech stacks (Java, Node.js, Python), cloud platforms, containerization, and CI/CD
  • Lead data architecture initiatives including domain modeling, event sourcing, data lineage, governance, and workflow orchestration using BPM platforms
  • Integrate and experiment with Applied AI/ML and support modernization efforts like microservices migration and legacy system decommissioning
  • Strong leadership, communication, and collaboration skills; ability to influence senior stakeholders and mentor teams
  • Deliver excellence in agile methodologies and product delivery, implement SRE practices, and ensure resilient solutions
  • Recognized thought leader within a related field
  • Experience in financial services and familiarity with regulatory and banking environment
  • Knowledge of data analytics, telemetry, and platform health metrics
  • Exposure to audit and control frameworks: SOX, GDPR, data privacy, access controls, evidence capture
  • Experience working in global, distributed teams across multiple time zones
  • Bachelor's or Master's degree in Computer Science, Product Design, or related field (or equivalent experience)

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

Gallery

Gallery

Similar Jobs

Wipfli Logo Wipfli

Tax Senior Manager - Real Estate

Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Remote or Hybrid
United States
2900 Employees
142K-192K Annually

Wipfli Logo Wipfli

Tax Manager

Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Remote or Hybrid
United States
2900 Employees
106K-160K Annually

Wipfli Logo Wipfli

Manager, Accounting Advisory - Behavioral Health Industry

Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Remote or Hybrid
United States
2900 Employees
107K-160K Annually

Wipfli Logo Wipfli

Payroll Support Specialist

Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Remote or Hybrid
United States
2900 Employees
21-28 Hourly

Similar Companies Hiring

Granted Thumbnail
Artificial Intelligence • Healthtech • Insurance • Mobile • Financial Services
New York, New York
23 Employees
Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account