You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products and services that resonate with clients. As part of Client360, you’ll champion user-centric service delivery, maximize the value and usability of data and AI solutions, and foster business satisfaction across the Commercial & Investment Bank.
- Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
- Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Owns product performance and is accountable for investing in enhancements to achieve business objectives
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Develop a service strategy and vision that delivers value to customers and business consumers.
- Manage discovery efforts and market research to uncover user solutions and integrate them into the service roadmap.
- Own, maintain, and develop a service backlog that enables development to support the overall strategic roadmap and value proposition.
- Build the framework and track key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Manage the delivery and optimization of consumption services for Client360 Transformation, ensuring alignment with organizational objectives.
- Utilize consumption services to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Extensive knowledge of business process improvement, strategic planning, and data analytics.
- Experience driving change within organizations and managing stakeholders across multiple functions.
- Strong understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
- Demonstrated experience in leading cross-functional teams and managing stakeholders to drive business innovation.
- Excellent problem-solving skills and strategic thinking about business initiatives and their impact on organizational objectives.
- Strong communication and interpersonal skills, with the ability to articulate and present complex business concepts and insights to both technical and non-technical audiences.
- Experience with emerging technologies and best practices in business analytics and CRM.
- Recognized thought leader within a related field
- Demonstrated prior experience working in a highly matrixed, complex organization
- Extensive experience in business process management, CRM systems, or related fields within a financial institution.
- Advanced degree in Business, Data Science, or a related field.
- Clear experience in ensuring customers and stakeholders are engaged and positive about the initiatives delivered
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Experience influencing product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving organizational change and managing stakeholders across multiple functions
- Knowledge of business process improvement, strategic planning, and data analytics
- Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management
- Experience leading cross-functional teams and managing stakeholders to drive business innovation
- Strong problem-solving skills and strategic thinking
- Strong communication and interpersonal skills, including presenting complex concepts to technical and non-technical audiences
- Experience with emerging technologies, business analytics, and CRM
- Recognized thought leader within a related field
- Experience working in a highly matrixed, complex organization
- Experience in business process management, CRM systems, or related fields within a financial institution
- Advanced degree in Business, Data Science, or a related field
- Experience ensuring customers and stakeholders remain engaged and positive about delivered initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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