Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in AI Transformation within Merchant Services, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
Job responsibilities
- Design the future-state operating model for the AI era, including role/task decomposition, decision rights, handoffs, and control points.
- Scale AI from use cases to enterprise capability by partnering with operations, product, engineering on reusable building blocks (APIs, services, prompt/agent patterns, playbooks, evaluation harnesses) and ensuring production-grade reliability/observability/continuous improvement.
- Identify and prioritize high-impact client “moments of truth” (e.g., onboarding, integration/support, funding/settlement visibility, disputes/chargebacks, servicing, exceptions) for redesign.
- Diagnose client pain points using data and frontline insights and deliver AI-enabled workflow redesigns that eliminate root causes, improve client experience, reduce cycle time, and increase quality.
- Partner with functional leaders to reconfigure roles and teams as work shifts from manual execution to AI-assisted/AI-orchestrated workflows, adding capabilities like AI product ownership, AI ops, model governance, and human-in-the-loop review.
- Drive adoption and responsible AI by design with measurable value: change leadership (comms, training, incentives, manager enablement, communities of practice), talent upskilling pathways, embedded security/data protection/model risk/testing & guardrails, plus KPI dashboards and executive storytelling for trade-offs, progress, and realized outcomes
- Lead enterprise transformation via a multi-year “Change Book” across people, process, tech, data, controls, and talent
- Change Management while driving adoption through change leadership (comms, training, incentives, manager enablement, communities of practice) and talent mobilization (skill needs, upskilling pathways, “day-in-the-life” workflow enablement).
Required qualifications, capabilities, and skills
- 10+ years of relevant experience across technology, product, strategy/consulting, and/or transformation leadership in a large, complex enterprise environment, with demonstrated outcomes.
- Proven track record leading enterprise-scale transformation programs involving multiple stakeholders and measurable performance improvements.
- Strong practical understanding of GenAI/LLMs and AI delivery lifecycle (experiment → production → operations), including evaluation and governance needs.
- Demonstrated ability to define and operationalize metrics/KPIs and communicate performance via dashboards and executive updates.
- Exceptional executive communication and stakeholder management; ability to align leaders and drive decisions.
- Exceptional change management skills that allow large can complex organizations to absorb change, adapt and deliver on vision.
- Strong cross-functional leadership and collaboration skills across product, data, engineering, and architecture teams.
- Systems-thinking and organizational structure mindset: able to map and optimize across people, process, data, technology, and controls.
Preferred qualifications, capabilities, and skills
- Banking / payments domain experience (client journeys, servicing operations, disputes, risk, settlement, onboarding).
- Experience building reusable AI platforms/services and scaling them across multiple teams.
- Background in large-scale platform engineering, distributed systems, or ML engineering/LLMOps (to partner credibly with architecture and engineering).
- Experience operating in rigorous governance, risk, and control environments
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 10+ years of relevant experience across technology, product, strategy/consulting, and/or transformation leadership in a large, complex enterprise environment
- Proven track record leading enterprise-scale transformation programs with measurable performance improvements
- Strong practical understanding of GenAI/LLMs and AI delivery lifecycle (experiment -> production -> operations), including evaluation and governance
- Ability to define and operationalize metrics/KPIs and communicate performance via dashboards and executive updates
- Exceptional executive communication and stakeholder management; ability to align leaders and drive decisions
- Exceptional change management skills for large, complex organizations
- Strong cross-functional leadership and collaboration across product, data, engineering, and architecture
- Systems-thinking and organizational structure mindset to map and optimize people, process, data, technology, and controls
- Banking / payments domain experience (client journeys, servicing operations, disputes, risk, settlement, onboarding)
- Experience building reusable AI platforms/services and scaling them across multiple teams
- Background in large-scale platform engineering, distributed systems, or ML engineering/LLMOps
- Experience operating in rigorous governance, risk, and control environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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