Within 1 month you'll...
- Learn the product inside and out
- Build a basic understanding of our users' needs
- Understand the market landscape, key players, and how CareMessage differentiates
- Understand the tools we use to evaluate the user experience
- Understand basic design elements used throughout our app
Within 3 months you'll...
- Gain an in-depth understanding of our internal teams, customers, product, integrations and competitors
- Work closely with the product team to design solutions to meet the most urgent customer needs
- Identify and track key KPIs related to the user experience
- Collaborate with internal teams and directly with customers to experiment with solutions
- Use data to develop hypotheses to improve user experience and retention
Within 6 months you'll...
- Contribute to a cohesive design strategy by ensuring your work aligns with our product vision and company branding, with guidance from senior designers or leads
- Represent design within your product area by clearly communicating design decisions to your cross-functional team and collaborating closely with PMs and engineers
- Own the design execution for a core product area, delivering high-quality solutions while partnering with senior designers on broader strategy and experimentation
- Support roadmap planning by sharing user insights and design perspectives that help inform priorities and contribute to delivering value to our customers and business
- Stay curious about our users and industry by gathering user feedback, monitoring emerging design trends, and sharing relevant insights with the team to inspire new ideas.
Responsibilities
- Own the solution development process for PRDs
- Create process flow diagrams, wireframes, and visual design mockups
- Lead, and run usability studies
- Clearly communicate design decisions and written specs to team members
- Partner with engineers and product managers to provide value through designing the interactions, interface, and functionality of our products
- Ensure CareMessage brand is consistently carried out across digital projects
- Maintain and progress our Design System to make designing and executing faster and more consistent
- Collaborate effectively across teams to deliver consistent messaging on our solutions
- Regularly meet with customers to maintain an understanding of their needs and to test and evaluate product designs
- Help our team evaluate our product roadmap priorities and triage customer feedback
- Set, track and report on key KPIs related to the user experience
Requirements
- A modern digital portfolio showcasing thoughtful visual design alignment across a product and company
- 3+ years of experience delivering in a product design role for a SaaS company
- Track record of successfully designing effective web-based products for a SaaS B2B company
- Proficiency in a modern vector based design tool Figma/Sketch/etc (We use Figma)
Top Skills
What We Do
CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.
With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.