Product Designer

This role will focus on interpreting business goals and customer needs to translate them into compelling, elegant, and engaging experiences. You will need to be an ambitious, proven designer with a passion for technology, and deep empathy for end users. But we only hire the best. Is this you? We are looking forward to getting to know you better.

About us
DocFox is the leading provider of automated business account opening software, trusted by over 400 global clients, including banks, crypto platforms, fintechs, and credit unions. Expanding rapidly throughout the US, we are uniquely positioned to continue growing, having built a
resilient business with an unparallelled team of individuals driving innovation in financial services in the world’s biggest market. 

DocFox is a cloud-based SaaS application that automates the process for opening any business account, no matter how complex, across any channel. Unlike other account opening tools and loan origination systems, DocFox analyzes any document for any financial institution, regardless of size. Business clients get a modern, easy-to-use tool that makes their account opening experience intuitive and quick, while internal teams at financial institutions review information submitted and analyzed on a portal focused at enhancing their efficiency to get more done,
more accurately.

DocFox is backed by angel investors who are active mentors and advisors in the business including the past Vice Chairman of BlackRock and past Head of Storage at Google, along with angel investors who backed unicorns including: ProCore, Appfolio and GoToMeeting. DocFox is headquartered in Boston, MA.

How can you make a difference?
As a Product Designer you will collaborate closely with our team of two designers to conceptualise, design and execute projects that delight our banking clients. We believe in fostering a culture of creativity, collaboration, and we are looking for someone to join our quirky, amazing team. You’ll be closely working with our Project Managers and our engineering team to design world-class experiences for our customers.
Responsibilities:
● Interaction Design patterns.
● Writing copy and contributing to Content Strategies.
● Create Visual Designs e.g. concept development and design iteration.
● Create Service Design artefacts e.g. journey maps, task flows.
● Create low and high fidelity prototypes.
● Planning and running Qualitative and Quantitative User Research initiatives e.g. usability testing with stakeholders.
● Facilitating Design discussions and feedback sessions with internal and external stakeholders
● Creating Design Systems.
● Design Thinking - identifying problems and developing holistic solutions solving for both user and business goals.
● Give and receive feedback. You’ll listen to ideas, questions, and critiques from stakeholders. You should be able to eloquently and logically explain design decisions.

Requirements:
Must haves:
● A keen curiosity for identifying 'human' needs, defining clear solutions, and delivering those through visual problem-solving.
● Leading the way with talking to customers in usability interviews and testing to validate ideas to achieve a high-quality experience.
● The flexibility to design in low & high fidelity wireframing or prototyping, as well as evaluating the most efficient process for the job at hand.
● The ability to integrate feedback, validate ideas and iterate on features while working in cross-functional teams made up of developers, product managers, marketers, and customer-facing team members.
● Excellent written, verbal, and interpersonal communication skills for collaborating with others and presenting ideas or insights.
● The ability to shepherd your work from ideation to release.
Nice to haves:
● Familiarity in speaking the language of software development and are able to implement your design work with HTML and CSS (basic understanding of Javascript or React is a plus).
● You’ve worked in banking or at a fintech before.
● You have a social media presence and a solid up to date portfolio including Dribbble, Behance or equivalent. We can also accept a recording of your portfolio walkthrough.
● You have used a variety of research methods such as interviews, market research, user testing; this is also presented in your portfolio.
● You are familiar with DocFox's design tools, such as the Figma, Miro & good, old-fashioned pen & paper; you are open to learning new ones.
Please Note: If you have not had any response in two weeks, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.