Product Designer

Job Description

Blue Cross NC is seeking a Product Designer who is passionate about improving the user experience of complex business applications. This role will be embedded with the Smart Desktop team and will partner closely with business stakeholders, developers, product leaders, and operational teams to design solutions that improve the effectiveness and efficiency of the customer service experience.
Unlike traditional visual design roles, this position focuses on understanding business processes, solving workflow challenges, advocating for users, and helping teams deliver intuitive, effective solutions that support day-to-day operations. The ideal candidate thrives in ambiguity, can work independently, and confidently influences decisions across cross-functional teams.
The primary focus of this role is business applications, user advocacy, process improvement, and collaboration with development and business teams.

What You'll Do

• Advocate for the end user while balancing business goals, operational needs, and technical constraints. 
• Evangelize the importance of usability and drive user-experience design principles within the organization, and effectively present recommendations at the Director and VP level 

• Lead the user experience design on multiple large-scale projects or complex applications 

• Plan, coordinate and conduct user research 

• Proactively identify and communicate issues and opportunities 

• Conduct site visits, contextual inquiries, lab-based and remote usability tests, surveys and/or other research to identify, understand and prioritize user needs and workflows; and prioritize and promote design recommendations based on research findings. 

• Design user interfaces 

• Translate business requirements, use cases and functional specifications into information architecture, user interface and interaction design for optimal user experiences 

• Develop user experience documentation (wireframes and flows) detailing proposed solutions and revise as necessary to achieve stakeholder approval 

• Evaluate proposed and existing designs 

• Proactively drive UXD standards and process improvements on all projects 

• Evaluate UI design at all stages of the development lifecycle (in wireframe form, in development and after implementation) 

• Plan, organize and conduct usability testing sessions with both internal and external users 

• Work collaboratively with Web Experience team members to ensure that visual design is user-friendly and consistent, and that copy is clear, concise, and user-friendly 

What You Have

• Bachelor's degree or advanced degree (where required) 

• 3+ years of experience in related field. 

• In lieu of degree, 5+ years of experience in related field. 

Bonus Points

• Demonstrated Smart Desktop
• Experience designing business-to-business (B2B) or enterprise applications.

• Strong knowledge of business process mapping, workflow optimization, and operational efficiency practices.
• Experience working with Salesforce-based applications and platforms.
• Exposure to AI-enabled products, digital assistants, or intelligent workflow solutions. 
• Demonstrated success managing projects and priorities with minimal direction.
  

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community    

• Work-life balance, flexibility, and the autonomy to do great work    

• Medical, dental, and vision coverage along with numerous health and wellness programs  

• Parental leave and support plus adoption and surrogacy assistance   

• Career development programs and tuition reimbursement for continued education    

• 401k match including an annual company contribution    

• Learn more 

Where You’ll Work

Our Hybrid-Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote-Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

$81,068.00 - $129,708.00

Skills

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