As a Product Designer (Experience Design) Senior Associate on the JPMM Platform team within Digital Markets (CIB), you will help shape the end-to-end user experience of a high-impact platform used to engage with markets content, tools, and workflows. You’ll blend strong visual/UI craft with interaction design and systems thinking; turning complex requirements and data-heavy experiences into clear, intuitive, and trustworthy interfaces.
You will partner closely with Product, Engineering, and cross-functional stakeholders across Markets to deliver consistent, accessible experiences at scale. This is a role for a designer who can zoom from concept to pixel: setting a high bar for UI quality while also navigating ambiguity, iterating quickly, and shipping work that measurably improves the platform.
About the Team
The JPMM Platform team sits within Digital Markets in the Commercial & Investment Bank (CIB). We own products within the platform outright, as well as build and evolve the platform foundations and shared experiences that power digital markets journeys - spanning navigation, information architecture, and core UX/UI patterns that teams rely on to deliver new capabilities quickly and safely. The work is fast-paced, detail-oriented, and highly collaborative, with a strong emphasis on quality, consistency, and outcomes.
Job responsibilities
- Design elegant, modern user experiences for web and mobile across the JPMM platform, maintaining a high bar for user experience, including visual design, layout, typography, and interaction polish
- Translate complex requirements into clear user flows, wireframes, prototypes, and production-ready UI specifications; balancing speed, quality, and scalability
- Design AI-enabled experiences that help users understand, trust, and effectively act on model-driven outputs (e.g., explanations, confidence/quality signals, human-in-the-loop review, fallbacks, and error states)
- Partner with Product, Engineering, and relevant partners to define how experiences, solutions and AI outputs are presented, evaluated, and incorporated into end-to-end platform workflows
- Use AI thoughtfully within your own design workflow to accelerate exploration, synthesis, and iteration (e.g., rapid ideation, content variations, prototyping support), while applying strong judgment, quality control, and appropriate governance for regulated environments
- Drive platform-wide consistency through reusable patterns and design-system-first execution; contribute components, patterns, and guidance that enable other teams to ship high-quality experiences faster
- Collaborate across teams to align experiences end-to-end, proactively identifying UX debt and opportunities to simplify, standardize, and improve usability
- Work with Research and Insights teams to conduct and incorporate user research and usability testing (formal and lightweight), and use qualitative + quantitative inputs to inform design decisions
- Ensure inclusive, accessible experiences by applying accessibility standards and designing for diverse users and contexts
Required qualifications, capabilities, and skills
- 5+ years of product/UX design experience delivering digital products and services (with clear evidence of shipped work)
- Strong visual/UI design capabilities: composition, typography, spacing, color, UI states, interaction details, and production-quality specs
- Proven experience designing complex, multi-step workflows and/or data-intensive experiences (dashboards, tools, enterprise platforms, etc.)
- Proficiency with modern design and prototyping tools (e.g., Figma), plus comfort collaborating with engineers using handoff best practices; familiarity with front-end constraints and design-for-build
- Experienced in scaled Agile / enterprise ways of working, aligning design across squads while maintaining quality, consistency, and pace.
- Demonstrated experience leveraging and maintaining design systems: applying component libraries effectively, evolving patterns responsibly, and documenting usage to support scale and consistency
- Understanding of inclusive design principles and accessibility guidelines, with a track record of applying them in shipped products
- Strong communication and stakeholder management skills—able to explain design decisions, incorporate feedback, and align teams without losing craft quality
Preferred qualifications, capabilities, and skills
- Experience in financial services, capital markets, or other regulated enterprise environments
- Experience designing AI-enabled and/or automation-supported workflows (e.g., recommender experiences, summarization, assisted decisioning, human-in-the-loop patterns)
- Experience designing platform foundations (navigation, IA frameworks, shared patterns, onboarding, permissions-aware UX, etc.)
- Familiarity with markets concepts and user contexts (e.g., fast scanning, credibility/trust, time-sensitive decisioning)
- Experience partnering with distributed teams and building alignment across multiple product areas
About Us
JPMorganChase is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
JPMorganChase’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- 5+ years of product or UX design experience delivering digital products and services with shipped work
- Strong visual and UI design capabilities, including composition, typography, spacing, color, UI states, interaction details, and production-quality specifications
- Experience designing complex, multi-step workflows or data-intensive experiences such as dashboards, tools, or enterprise platforms
- Proficiency with modern design and prototyping tools such as Figma
- Experience collaborating with engineers using handoff best practices and understanding front-end constraints
- Experience working in scaled Agile or enterprise environments
- Experience leveraging and maintaining design systems and component libraries
- Understanding and applied experience with inclusive design principles and accessibility guidelines
- Strong communication and stakeholder management skills
- Experience in financial services, capital markets, or regulated enterprise environments
- Experience designing AI-enabled or automation-supported workflows
- Experience designing platform foundations such as navigation, information architecture, shared patterns, onboarding, or permissions-aware UX
- Familiarity with markets concepts and user contexts
- Experience partnering with distributed teams across multiple product areas
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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