Shape the future of the workplace by designing digital experiences that blend hospitality, technology, and operations. As a Product Designer, Vice President in Amenity Services, you will play a pivotal role in shaping how employees and guests experience our workplaces, from the moment they register at reception to how they order lunch or book a conference room. Collaborating closely with product, technology, and operations, you will lead strategically important initiatives that turn everyday workplace moments into seamless, high-satisfaction experiences. Your ability to independently scope and execute research, combined with fluency in AI-accelerated design tools, will ensure our services are not only intuitive and visually compelling but also grounded in evidence and delivered with speed.
Job responsibilities
- Develop and execute design and research strategies for initiatives across dining, pantries, conference centers, and guest registration, ensuring alignment with business objectives and user needs
- Diagram service flows and product features, design wireframes, and prototype interactions for key physical and digital touchpoints, leading end-to-end design initiatives within a specific amenity domain.
- Independently scope, design, and execute user research, from framing research questions and selecting methodologies to synthesizing findings
- Leverage AI tools and technologies, including AI-assisted prototyping to accelerate design iteration, expand concept exploration, and shorten time-to-insight across the product lifecycle
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Strong sense of ownership and accountability for design outcomes, and can drive initiatives from ambiguity to execution
- Ability to independently scope, design, and execute end-to-end user research, including defining research objectives, selecting appropriate methods, recruiting participants, and synthesizing findings into actionable design direction
- Hands-on experience applying AI tools to accelerate or enhance the design process
Preferred qualifications, capabilities, and skills
- Background in hospitality, workplace experience, or amenity management, with an understanding of how physical services intersect with digital tools
- Familiarity with data-informed design decision-making, including comfort interpreting analytics or operational data to inform design strategy
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Ability to create visual representations of user journeys, including storyboards, wireframes, and prototypes
- Strong ownership and accountability for design outcomes
- Ability to drive initiatives from ambiguity through execution
- Ability to independently scope, design, and execute end-to-end user research
- Experience defining research objectives and selecting appropriate research methods
- Experience recruiting research participants and synthesizing findings into actionable design direction
- Hands-on experience applying AI tools to accelerate or enhance the design process
- Background in hospitality, workplace experience, or amenity management
- Understanding of how physical services intersect with digital tools
- Familiarity with data-informed design decisions and interpreting analytics or operational data
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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