Product Design Lead - Client Experience, Private Bank Digital, Vice President

Job Description
Are you ready to shape the future of private banking for US clients at the world's premier global financial institution? We're seeking an innovative Experience Design Vice President to lead the evolution of our US client-facing authenticated digital experience. In this influential role, you will be at the forefront of redefining how our clients interact with their finances, driving the creation of seamless, user-centric digital experiences that set new standards for the industry.
As a champion of experience design and a true player-coach, you'll balance hands-on UX/UI design work with people management responsibilities. You'll collaborate with talented business and tech partners, designers, content strategists and researchers, to deliver digital products and services that empower our clients and advisors. Your leadership and vision will be instrumental in crafting solutions that simplify complex financial journeys, strengthen client-advisor relationships, and deliver measurable impact.
If you are passionate about experience design, eager to lead transformative initiatives, and ready to make a lasting impact on the future of private banking, we invite you to join our global design team to help define the next era of digital client experiences.
Job Responsibilities

• Lead the strategy, design, and delivery of the authenticated digital experience for US private banking clients, distilling complex financial challenges into simple, elegant solutions that empower clients and ensure every interaction is intuitive and user-centered

• Actively execute UX/UI design work while managing and mentoring a small team of designers. Foster a culture of design excellence, collaboration, and continuous growth, driving performance, development, and a high standard of craft across the group.

• Partner with multiple product managers and cross-functional teams, collaborating strategically to align design with business goals and deliver cohesive, high-impact solutions.

• Present and articulate design decisions to senior stakeholders and leadership.

• Set the bar for quality and consistency by advocating for user-centered design, accessibility, and inclusive practices, ensuring every product delivers exceptional value.

• Champion the integration of AI and other emerging technologies and industry trends, keeping our products at the cutting edge of digital finance.

Required Qualifications, Skills, and Capabilities

• Portfolio link required in resume (please include passwords if protected).

• Bachelor's degree in design or equivalent practical experience.

• 8+ years of experience in experience or product design, with at least 3 years building and managing high-performing teams.

• Proven track record of defining product strategy, synthesizing complex requirements into cohesive, user-friendly solutions and scaling digital products

• Experience designing for a consumer or financial services settings or another regulated, data-dense industry.

• Experience in managing and growing designers, with strong team collaboration and communication skills. Ability to inspire high-quality UI through creative direction, hands-on collaboration, and a strong sense of craft.

• Exceptional communication skills, with the ability to influence and inspire.

• Strong skills in stakeholder management and cross-functional collaboration, with experience partnering with multiple product managers and teams and engaging with product leadership at the highest level.

• Expertise in Figma and hands-on usability testing.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.