Product Definition Analyst 2

Summary of the Role

As a Senior Functional Analyst / Product Support Specialist, you will provide functional expertise across airline and travel technology products, supporting customers and internal teams in resolving complex issues, improving product adoption, and enhancing service quality. You will collaborate with cross-functional stakeholders, contribute to product and process improvements, and help ensure reliable and efficient operations across the product lifecycle.

• Investigate and analyze complex production incidents, customer escalations, and operational issues, identifying root causes and recommending appropriate solutions.
• Collaborate with customers, Product Management, Research & Development (R&D), and support teams to facilitate issue resolution and improve overall service delivery.
• Build and maintain functional expertise for assigned products, provide guidance to team members, and contribute to knowledge sharing initiatives.
• Identify recurring trends, risks, and improvement opportunities, supporting enhancements to products, processes, tooling, reporting, and customer operations.
• Contribute to customer engagements, product adoption activities, documentation, training materials, workshops, and continuous improvement initiatives.

• Around 6–10 years of experience in Product Support, Functional Analysis, Business Analysis, Quality Engineering, Application Support, Airline Operations, or similar roles.
• Experience investigating complex production issues, performing root cause analysis, and collaborating with multiple stakeholders to support resolution activities.
• Strong analytical and communication skills, with the ability to explain technical and functional concepts clearly to varied audiences.
• Familiarity with SQL, database investigations, log analysis, APIs, integration concepts, service management processes, monitoring tools, and reporting platforms such as SharePoint and Confluence.
• Experience in airline, travel technology, Passenger Service Systems (PSS), Departure Control Systems (DCS), reservations, ticketing, digital solutions, or related domains is beneficial. Exposure to Agile/SAFe environments and technologies such as Java, Python, cloud services, or APIs is an advantage.

• 🎯 A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose. 
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 
• 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 
• 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 
• 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 
• 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 
• 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.