Product Data Coordinator

Product Data Coordinator (We have 3 exciting openings! Opportunities for both English and Mandarin speakers!)

Hours: 35 per week, with an early finish on a Friday!
Duration: Permanent
Location: This is a remote role, within the UK.
Salary: £21,850 per annum

About Fruugo

Fruugo is the UK's leading global online marketplace with over 3000 retailers selling 100 million+ products, operating in 42 countries, 28 languages and 31 currencies. Our mission is to enable shoppers everywhere to buy from retailers anywhere. Fruugo is well established and award winning, and after a record breaking year of growth, we have most recently being honoured with the UK's most prestigious business awards, the King's Award for Enterprise for International Trade. Our exceptional team of employees are a key part of this growth and Fruugo provides a fantastic culture and opportunities to really make a difference.

Job Purpose

We're on the lookout for three Product Data Coordinators with both English and Mandarin speaking positions available to collaborate with our retailers. We invite everyone to apply, even if Mandarin isn't your language of choice! In this role, you will work to make sure that retailers wishing to work with Fruugo are integrated quickly, efficiently and accurately, and ensure that high standards of product data integrity are maintained across all Fruugo systems. You will proactively maintain retailer product data and feeds are tightly integrated, up to date and accurate.

Main Duties and Responsibilities

• Work as part of the Technical Operations department to ensure all new retailer data meets the minimum Fruugo requirement during integration
• Manage and support all assigned integrating retailers through to launch
• Configure and maintain all aspects of the system and tools for accurate operation of an account
• Assist live retailers with technical support and troubleshoot related problems
• Interact closely with other departments to ensure the activity of any new retailers meets Fruugo’s operational processes
• Represent Tech Ops at departmental meetings (as required)
• Communicate and coordinate changes with support teams at integration partners to ensure quick resolution of wide-spread issues
• Keep up to date and assess changing integration partner features, operations and technology changes
• Maintain an understanding of changing compliance and taxation changes
• Support other departments with queries relating to the operation of live retailers and issues
• Support the development of the Tech Ops department by working with colleagues on a multitude of on-going and new projects
• Carry out additional Content Management Coordinator duties as required

• Good level of ecommerce or technology background
• Excellent level of data creation, transfer, manipulation and management
• Willingness to learn, shape and test the development of new systems
• Ability to adapt to changing operations and varied scenarios
• Accuracy and attention to detail
• Ability to priorities and organise multiple tasks simultaneously
• Excellent interpersonal skills
• Good written and verbal communication skills

If you're keen on the Mandarin-speaking position, you'll need to be fluent in both written and spoken Mandarin.

Hours of work are 35 hours per week - including an early finish on a Friday!

The position is fully remote, based in the UK.

Fruugo is a great place to work and we are proud of our friendly, supportive and dynamic culture which treats everyone with respect and embraces diversity. We have some excellent benefits, including 25 days holiday plus bank holidays (increasing with length of service), Company pension, employee discount, Employee Referral Programme, and a fantastic Employee Assistance Programme, offering wellness benefits to employees and their immediate family.