POSITION SUMMARY
The Product Support Analyst (Product Analyst) is a key support role within the product management team. They will be responsible for the product management team’s intake, assessment, tracking and organization of requests and enhancements to Allied’s product portfolio. They’ll work closely with product managers and leadership to help us maintain momentum and allow our team to deliver on key strategies. This role will also assist the team with research, documentation, and may fill in for others to help support our growing team.
ESSENTIAL FUNCTIONS
- Identify, assess, and track the progress of product-related requests.
- Collaborate closely with leadership and other members of the product management team on our team’s priorities.
- Research and gather information necessary to assist with responses to product inquiries.
- Assist in creating, updating, and maintaining product documentation.
- Works with product leadership to establish structure for product documentation and organization of product portfolio.
- Assist in producing and maintaining product training materials – including, but not limited to, external user guides, product descriptions, internal reference guides.
- Support our coordination with marketing on the creation of product collateral.
- Collaborate and develop relationships with internal teams including operations, sales, account management, marketing, and others.
- Help assess new product opportunities and partnerships, as needed.
- Support product management team with initiatives and special projects, as needed.
- Performs other related duties as assigned
EDUCATION
- Bachelor’s degree or equivalent work experience required.
EXPERIENCE AND SKILLS
- At least 3 years of relevant experience in product/portfolio management or similar role.
- Project management skills a plus.
- Prior experience in health insurance industry strongly preferred.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize multiple initiatives.
- Ability to work independently and take ownership of tasks and projects.
- Proficient with Microsoft Office Suite or related software.
POSITION COMPETENCIES
- Accountability
- Analytical Thinking
- Collaboration
- Communication
- Customer Focus
- Functional Expertise
- Initiative
PHYSICAL DEMANDS
- This is standard desk role requiring extended sitting and computer work.
WORK ENVIRONMENT
- Remote
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Skills Required
- Bachelor's degree or equivalent work experience
- At least 3 years of relevant experience in product/portfolio management or similar role
- Proficient with Microsoft Office Suite or related software
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to prioritize multiple initiatives
- Ability to work independently and take ownership of tasks and projects
- Reliable internet connection via cable broadband or fiber (minimum 100Mbps download/25Mbps upload)
- Project management skills
- Prior experience in the health insurance industry
What We Do
Allied is a national healthcare solutions company that works with organizations who choose to take control of their healthcare. We customize employer self-insurance benefits to align with individual choice and organizational need while integrating medical management innovations and cost-control strategies. With healthcare designed for people, employers never have to choose between price and the best-fit insurance products to protect employees and their families. Allied’s philosophy is to create a culture of health for our member organizations and their employees beyond simple, medical health. We integrate administrative services, care solutions and analytics to achieve better clinical, behavioral and social patient outcomes. Allied’s programs and benefit services are designed and structured to infuse value on every front – for employers and HR departments, for plan members and their families, for healthcare providers, and for us. We’re in this together, committed to your future.
