About Pulse iD:
Pulse iD is a global fintech leader specialising in AI-powered loyalty and rewards solutions. Our platform empowers financial institutions, enterprises, and merchants to engage customers through personalised offers, gamification, and real-time pricing. We are committed to continuous innovation and delivering high-ROI solutions that drive business growth and customer satisfaction. Join us in shaping the future of customer engagement and redefining the banking experience worldwide.
Overview of Role:
We are seeking a product analyst with experience in business analysis within enterprise, banking, or fintech domains. The ideal candidate will be a proactive, well-presented individual with strong communication skills in English. This role involves delivering key product aspects through the entire product lifecycle from ideation to delivery, with a focus on loyalty programs and customer engagement solutions.
Responsibilities:
- Collaborate with internal and external stakeholders to gather and prioritise product requirements, including functional, technical, and user experience needs.
- Assist in conducting market research, competitor analysis, and gathering customer feedback to support product roadmap decisions.
- Work closely with cross-functional teams (development, design, and marketing) to ensure successful product delivery and alignment with business objectives.
- Support workshops and meetings to refine product requirements, ensuring clear communication and documentation throughout the development process.
- Help evaluate emerging technologies and best practices to enhance product features and maintain competitiveness.
- Monitor key product metrics and performance indicators to identify areas for improvement.
Requirements:
- Minimum 2 years of experience as a Business Analyst, preferably within enterprise - banking, fintech or customer engagement solutions.
- Strong understanding of business analysis techniques and principles, including requirement gathering, requirement elicitation, and product / business requirement documentation.
- Excellent communication skills in English, both verbal and written, with the ability to collaborate with diverse teams.
- Prior experience with loyalty, customer engagement or payment solutions and familiarity with agile development methodologies is a plus.
Why Join Us:
- Be part of a visionary company that is transforming the loyalty and payments landscape.
- Engage with top-tier clients including major banks and financial institutions.
- Enjoy the flexibility of remote work with a talented and supportive team.
- Opportunities for professional growth and development in a fast-paced, innovative environment.
To Apply:
Interested candidates should submit their resume and a portfolio of their design work on Pulse iD Career website: https://pulse-id.breezy.hr/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What We Do
Pulse iD is a Fintech company servicing clients globally. We transform the banking experience with dynamic AI-powered rewards. From merchant-funded rewards programs to hyper-personalized offers, gamification and real-time smart pricing, we re-imagine what is possible with a new generation of cardholder experiences. We empower banks to offer tailored, high-ROI solutions that foster lasting relationships with customers.
Global leading Financial Institutions trust our technology to harness the power of AI and payments data to deepen relationships with their customers. Our end-to-end and intelligent platform is live with millions of users and handling 110+ million API calls per month. Our solutions are omnichannel, modular and scalable and we operate with bank-grade security.
Reward the story behind the payment. Optimize every reward, in real-time.
Come join us to unlock payment stories!
