Product Analyst Senior

• Job Title: Production Support L2/L3 (Retirement Planning and Wealth Management)

• Summary:

• Experienced in providing Level 2 production support 24/7.
• Experience in Supporting Java and ETL applications hosted on AWS
• Willing to monitor P1/P2 tickets and escalating to service delivery organization (between 11 a.m EST to 9 P.M est)
• Represent L2 support team in major incident management calls
• Involved in problem solving, coordinating with multi-level teams and critical thinking.
• Hands on experience in troubleshooting using Splunk and CloudWatch
• Exposure to ETL jobs and handing Autosys/aws glue scheduler and one with SAS application.
• Experienced in analyzing and statistics with Splunk, CloudWatch Logs
• Extensively worked in ITIL processes- Incident, Problem and Change Management.
• Adherence to 100% SLA for the incidents, changes, problems, and defects.
• Coordination with application vendors, multiple stakeholders, and geographically distributed teams for application related Incidents
• Create related trainings, presentation, and Knowledge Transition sessions.
• Ensuring Root-Cause analysis and process documents are created, and knowledge base is maintained and shared with team members.
• Take accountability for Incidents and team management.
• Interact with Stakeholders to understand their needs, requests and create knowledge Items.
• Manage Stakeholder communication and expectations.

Qualifications: A Bachelor’s degree with a Computer Science or related education

Experience

7+ years’ experience in Production Support role, particularly in Retirement Planning and Wealth Management

consumer-facing role experience

Required Knowledge, Skills and Abilities:

• Highly comfort with an aptitude for understanding how technology supports product, production support process.
• Able to articulate key takeaways from analysis of support issues and solutions.
• Excellent verbal and written communication skills
• Willing to provide on call support for critical Incident during off business hours.
• Strong intellectual curiosity to understand products, how they work, and how to trouble shoot critical Incident, Problem and Change Management.
• Excellent in providing L2 support for Java applications on AWS.
• Experience in using Splunk and CloudWatch for reviewing and analyzing Incidents.
• Exposure to Java web and Cloud application support.
• Strong experience in SQL, ORACLE, DB2, Shell scripting in Unix/Linux
• Good knowledge / Work experience in applications that are related to Retirement Services
• Tools – Java, Springboot, AWS environment, Splunk and Cloud watch, JSP, Servlet, DB2 database and experience in Support role

Desired

Having Good understanding of Retirement Planning and Wealth Management Domain

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
About the team:

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing:

Shift Timing: 4 PM - 1 AM

• Job Title: Production Support L2/L3 (Retirement Planning and Wealth Management)

• Experienced in providing Level 2 production support 24/7.
• Experience in Supporting Java and ETL applications hosted on AWS
• Willing to monitor P1/P2 tickets and escalating to service delivery organization (between 11 a.m EST to 9 P.M est)
• Represent L2 support team in major incident management calls
• Involved in problem solving, coordinating with multi-level teams and critical thinking.
• Hands on experience in troubleshooting using Splunk and CloudWatch
• Exposure to ETL jobs and handing Autosys/aws glue scheduler and one with SAS application.
• Experienced in analyzing and statistics with Splunk, CloudWatch Logs
• Extensively worked in ITIL processes- Incident, Problem and Change Management.
• Adherence to 100% SLA for the incidents, changes, problems, and defects.
• Coordination with application vendors, multiple stakeholders, and geographically distributed teams for application related Incidents
• Create related trainings, presentation, and Knowledge Transition sessions.
• Ensuring Root-Cause analysis and process documents are created, and knowledge base is maintained and shared with team members.
• Take accountability for Incidents and team management.
• Interact with Stakeholders to understand their needs, requests and create knowledge Items.
• Manage Stakeholder communication and expectations.

What you bring:

• 7+ years’ experience in Production Support role, particularly in Retirement Planning and Wealth Management
• consumer-facing role experience
• Highly comfort with an aptitude for understanding how technology supports product, production support process.
• Able to articulate key takeaways from analysis of support issues and solutions.
• Excellent verbal and written communication skills
• Willing to provide on call support for critical Incident during off business hours.
• Strong intellectual curiosity to understand products, how they work, and how to trouble shoot critical Incident, Problem and Change Management.
• Excellent in providing L2 support for Java applications on AWS.
• Experience in using Splunk and CloudWatch for reviewing and analyzing Incidents.
• Exposure to Java web and Cloud application support.
• Strong experience in SQL, ORACLE, DB2, Shell scripting in Unix/Linux
• Good knowledge / Work experience in applications that are related to Retirement Services
• Tools – Java, Springboot, AWS environment, Splunk and Cloud watch, JSP, Servlet, DB2 database and experience in Support role

Desired:

• Having Good understanding of Retirement Planning and Wealth Management Domain

Qualification: BCA/BSC/BE/ME/B.Tech/M.Tech (Information Technology/ computer)

What we offer you: 

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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