Product Analyst (Senior)

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 

Recognized as a Top Workplace USA (2024)

Recognized as one of the Top Workplaces in Technology (2023, 2021) 

INC 5000, Fastest growing companies in America (2023, 2022) 

Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 

2020 NXT UP - Top Federal Emerging Technology and consulting firms 

2020 Inaugural DC Metro’s Most Successful Companies 

2020 Washington Technology Fast 50 

NVTC Tech 100 (2020, 2019) 

Job Description: 

Softrams is looking for a strong Product Analyst with expertise in eliciting and documenting requirements. This role is part of a collaborative and agile team that supports and builds modern, standards-based responsive web applications for mission-critical health IT solutions.

Federal Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation. 
• Must reside in and be able to perform work in the United States. 
• Must have lived in the United States for 3 of the last 5 years. 

Required Qualifications:

• Bachelor’s degree 
• At least 8 years in leading requirements capture, management and analysis activities along all phases of the agile software development life cycle, including conducting user interviews, leading and facilitating JAD sessions, and developing business process models and formal specifications or 10 years of experience will satisfy education and experience requirements. 
• Excellent oral and written communication skills and must be detailed oriented. 
• Must be able to effectively and professionally communicate to management, peers and customers as well as demonstrate sound judgment/reasoning skills 
• Expertise with Microsoft Office applications (Word, Excel, Power Point, Sharepoint, etc). 
• Expertise with Agile tools like Jira, Confluence, Hipchat, Slack, Waffle and Trello 
• Must have intermediate to advanced skills with Microsoft Project 
• Experience with manual testing of software products. 
• Must be able to obtain a Position of Trust designation. 
• Knowledge of flow charts and UML using Visio or similar tools will be plus.

Preferred Qualifications:

• Two (2) or more years of experience working with Federal Healthcare IT Projects. Other government contract project management experience will be considered. 
• PMP certification or Business Analyst certification is plus 
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) is a plus 
• Knowledge of Healthcare, Medicare & Medicaid systems & data is a plus 
• Knowledge of Visio or Sparx Enterprise Architect.

Responsibilities:

• Work with the customer, users, and other contractors to gather, understand and document business, functional, technical & non-technical requirements. 
• Conduct Joint Application Design (JAD) sessions, work group calls and engage customers to provide requirements and feedback 
• Conduct user research and usability testing. 
• Analyze and mine very large quantities of data to find patterns and insights using multiple Analytical Stacks like R, Python, Spark, SAS, SQL etc. 
• Coordinate with Systems Engineers to assess impact to technical solutions. 
• Track and monitor contractual requirements against technical designs. 
• Develop and sustain Requirements Tractability Matrix (RTM). 
• Develop change requests per established policies and procedures. 
• Develop user stories and requirement documents as per project standards and guidance. 
• Follow agile methodology (Scrum/Kanban) and deliver requirements/specifications for Sprint teams. 
• Provide clear qualitative and quantitative information to teams and stakeholders. 
• Working with development and testing team to implement requirements as per functional specifications. 
• Support change control processes established to monitor and control project scope.

Benefits and Perks:

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.
• Monthly Doordash DashPass subscription. 
• Group discounts via LifeMart ADP 

Public Trust Clearance:

This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 

Work Location:

We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:

Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable. 

EEO Statement:

Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at [email protected] 

Know your rights poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf