Technical Product Systems Analyst

Job Description
Job Summary:
As a Technical Product Systems Analyst at J.P. Morgan Chase, you will be instrumental in driving the success of our product initiatives by bridging the gap between business needs and technical solutions. Your role will involve extensive collaboration with stakeholders, thorough analysis of systems and processes, and the development of technical documentation that ensures clarity and consistency. You will also play a key role in data analysis, testing, and product management, contributing to the overall effectiveness and efficiency of our operations.
Key Responsibilities:

• Requirements Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring alignment with technical specifications and business goals.

• System Analysis: Analyze existing systems and processes to identify areas for improvement, optimization, and automation, enhancing overall efficiency and effectiveness.

• Technical Documentation: Develop and maintain comprehensive technical documentation, including system specifications, design documents, and user manuals, to ensure clarity and consistency.

• Data Analysis: Perform data analysis and data mapping to support system integrations, migrations, and enhancements, ensuring data integrity and accuracy throughout the process.

• Stakeholder Communication: Facilitate communication between technical teams and business stakeholders to ensure that objectives are clearly understood and met.

• Testing and Validation: Design and execute test plans and test cases to validate system functionality, ensuring that solutions meet business requirements and quality standards.

• Product Management: Assist in team ceremonies, including planning, scheduling, and tracking of milestones, to ensure timely delivery of system enhancements and solutions.

• Collaboration with Product and IT Teams: Work closely with Product, IT development, and infrastructure teams to design and implement technical solutions that align with business needs and strategic objectives.

• User Acceptance Testing (UAT): Coordinate and facilitate user acceptance testing sessions, gathering feedback and ensuring that the final product meets user expectations.

• Relationship Building: Build strong relationships with Product and Technical partners, setting clear expectations and providing excellent written and verbal communication.

• Business Architecture: Maintain a deep knowledge of area product vision, strategy, roadmap, technical and operational aspects, and develop and maintain business architecture and capabilities models that reflect the product's strategies and goals.

• Facilitation: Facilitate meetings to gather requirements and drive consensus among stakeholders.

• Risk and Controls Focus: Maintain a strong focus on risk and controls, partnering with PO's/APO's/Agility Leads/Designers to confirm impacts and scope across teams.

• Jira Management: Monitor Jira hygiene and enforce Jira standards, tracking both IT and non-IT work. Epic and story creation required.

• Roadmap Management: Manage product roadmap to align with the product budget and ensure team availability.

• Release Management: Oversee release management and communication, proactively identifying and managing issues.

• Dependency Management: Manage dependencies, including those inside and outside of the product area.

Qualifications:
- Proven experience as a Business Architect or in a similar role.
- Strong understanding of business processes, systems, and technology.
- Excellent analytical and problem-solving skills.
- Ability to communicate effectively with stakeholders at all levels.
- Experience with business modeling tools and methodologies.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.