Are you passionate about understanding how customers interact with cloud platforms?
Do you excel at turning raw behavioral data into actionable product decisions?
Join our team
We build cloud platform solutions that empower businesses worldwide. Our Product Experience Analytics team sits at the intersection of product management, data engineering, and user experience. We collaborate across teams to translate raw usage signals into impactful strategic decisions.
Partner with the best
In this role, you will analyze customer journey instrumentation and in-app behavioral analytics. You will work closely with product managers and designers to surface insights. Your work will directly shape how we build, onboard, and grow our cloud platform.
As a Product Analyst, you will be responsible for:
- Partnering with product managers and designers to define and measure good user experience
- Building and maintaining analytics dashboards in tools like Pendo or Tableau to drive business decisions
- Instrumenting new product surfaces by defining event taxonomies and ensuring data quality with engineers
- Analyzing funnels, retention curves, and feature adoption to identify and resolve customer journey friction points
- Contributing to our experience metrics framework and establishing analytics standards across the product organization
Do what you love
To be successful in this role you will:
- Have 5 years of relevant experience and a Bachelor's degree
- Possess solid SQL skills and comfort navigating large datasets
- Have experience using product analytics platforms, such as Pendo, Amplitude, Mixpanel, Heap, or FullStory
- Have understanding of event-based instrumentation, measurement, and communicating findings to various audiences
- Demonstrate exposure to cloud infrastructure products, developer tooling, APIs, Python, R, or A/B testing frameworks
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Compensation
Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from 92,900 - 167,100 CAD/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Skills Required
- 5 years of relevant experience
- Bachelor's degree
- Solid SQL skills and comfort navigating large datasets
- Experience using product analytics platforms (Pendo, Amplitude, Mixpanel, Heap, FullStory)
- Experience building and maintaining analytics dashboards (Pendo or Tableau)
- Understanding of event-based instrumentation, measurement, and defining event taxonomies
- Experience ensuring data quality and collaborating with engineers on instrumentation
- Exposure to cloud infrastructure products, developer tooling, APIs, Python, R, or A/B testing frameworks
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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