Product Analyst, Core Accounts & Payments

Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place. 

Office Location: London | Hybrid (3 days in office per week) 

Who we are looking for 
The Bank of London is investing in its payments capability, expanding scheme coverage including direct CHAPS participation, and delivering a steady programme of improvements to how payments are originated, processed and reconciled. This role sits inside one engineering squad delivering that work, and owns the thing that most often determines whether delivery goes well: the quality and clarity of what reaches the engineers. 
Working to an agreed roadmap and priority order, you will take regulatory, scheme and client requirements, often ambiguous and often conflicting, and turn them into user stories a squad can build from without coming back for clarification. You'll run the squad's agile ceremonies, keep the backlog honest, and be the person Payment Operations, Compliance and Client Services come to with questions. It's a role that builds real depth in UK payments, from scheme mechanics through to certification and live operation. 
Success in the first six months 

• A groomed backlog two to three sprints deep, with predictable squad throughput
• Payments improvement roadmap items for the period delivered to plan, with committed epics closed inside their agreed sprint windows and any slippage flagged at least one sprint ahead
• CHAPS direct participation requirements decomposed into epics and stories, acceptance criteria agreed with Compliance and Payment Operations, and certification test cases drafted ahead of the scheme testing window
• Requirements reaching engineers buildable, without needing to be reworked
• Business stakeholders routing questions to you rather than escalating
• No delivery surprises, with risks arriving with lead time rather than at sprint review

Job requirements
We care more about payments depth and precision of thought than about job titles you have held. If you have been a business analyst, product owner, payment operations analyst, implementation manager or payments consultant and the below describes you, please apply. 
Essential 

• Working knowledge of Payment schemes (FPS, BACS, CHAPS, International payment) including message flows, cut-offs, reject codes and exception handling
• Evidence you can specify requirements that engineers build from without rework
• Comfortable with APIs and payloads: can read a JSON request, understand a schema, and specify an integration requirement unaided
• Experience in a squad-based or sprint-based delivery environment
• Jira and Confluence as working tools, not reporting surfaces
• Able to hold your own with Compliance and Operations, asking the second and third question rather than just recording the first answer

Desirable 

• ISO 20022 / SWIFT message standards, particularly CHAPS or cross-border flows
• Scheme onboarding, certification or participant testing experience
• Confirmation of Payee, sanctions or transaction screening
• Safeguarding, CASS or agency banking exposure
• SQL or log querying (Snowflake, Datadog) for self-service investigation

Job responsibilities
Requirements and stories 

• Elicit and challenge requirements from Compliance, Payment Operations, Client Services and scheme documentation
• Write epics and user stories with explicit, testable acceptance criteria
• Decompose cross-cutting requirements such as screening sequencing, payment status handling, field mapping and reject flows into squad-sized increments
• Keep Jira accurate as the single source of delivery truth, and Confluence current on decisions and rationale

Squad delivery 

• Run refinement, sprint planning, review and retrospective
• Own story-level scope and sprint composition within the agreed priority order
• Work with the engineering lead on dependencies, sequencing and WIP
• Triage defects and make the day-to-day calls that keep the squad moving
• Track throughput and surface delivery risk early, with a proposed course of action attached

Stakeholders and validation 

• Be the squad's first point of contact for business stakeholders
• Represent the squad in cross-workstream forums and resolve interface questions with other squads directly
• Define and support UAT, including scheme certification testing, and validate delivered behaviour against scheme rules and internal controls

Benefits

• Competitive salary package
• 25 days annual leave plus Bank Holidays
• Holiday allowance that increases with length of service
• Birthday leave
• Enhanced company pension offering (up to 20% salary sacrifice)
• Competitive sick pay
• Life Assurance - 4x annual salary
• Critical Illness Insurance
• Private Medical Insurance with comprehensive cover for you and your family
• Personal Benefits Allowance to purchase Salary Sacrifice Benefits (Cycle to Work, PG Protect, Dental Insurance)
• 24/7 GP service, virtual physiotherapy, eye care, prescriptions, and health apps.
• Digital counselling, virtual mental health support and Employee Assistance Programme
• Digital fitness classes and discounted gym memberships.
• Market leading parental leave
• Fresh daily fruit and snacks
• Bi-weekly office breakfasts
• Peer-to-peer recognition programme with monthly value awards
• Clear goals and performance development framework

Diversity 
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.