Product Agility Tooling & Enablements Lead - Manager

Job Description
The Agility Tools Lead, Vice President will help manage enterprise Agility tools for Chase Card Services, build tool knowledge and content, partner with the Chase-wide Agility tools team to establish enterprise standards, design Card Services specific standards, collaborate with Agility partner areas to understand tooling opportunities, and drive overarching Agility tools uplift to continuously adapt and evolve the organization. As an Agility Tools Lead you understand how beneficial the effective usage of Agility tools like Jira, Jira Align, financial planning tools, whiteboarding tools, etc. can be to the success of planning and delivery.
The Agility Tools Lead will be a part of the Card Ways of Working. The Card Ways of Working is a collection of Agility leaders who will partner with the Chase Card Services leaders and teams across Product, Technology, Design, and Data in improving delivery practices in a healthy and sustainable way. Our goal is to help the organization deliver more consistently and with higher quality while keeping a focus on customer needs and the employee experience. Agility is a means to this end, Agility is not the goal.
Responsibilities

• Own and effectively manage Agility tools and standards for the Chase Card Services business. Key tools include Jira, Jira Align, and internal financial planning tools. New tools may be introduced over time as advised by the Chase-wide tools team and this role.
• Work with Scrum Masters, the Portfolio Office, and other Agility Leaders to design effective tool practices across all levels of the organization to support organizational effectiveness and delivery - including with process enablers (Risk, Compliance, Planning, Metrics, Reporting, and other partner teams)
• Operate as an internal consultant to build relationships across the organization to gain deep understanding of stakeholder needs and collaboratively design ways the tools can be used to solve these problems
• Proactively identify, understand, and design education approaches to uplift Card Services-wide understanding of how the tools are used in our business
• Partner with leaders across the Chase Card Services organization to address systemic challenges and local optimizations that hinder end-to-end effectiveness and collaboration
• Exhibit a deep-passion for continuous learning andprovide knowledge gained throughout the entire organization,beyond the team and line of business, and facilitate classes, workshops, and sharing events as needed for each tool
• Influence others to pursue improvement opportunities, implement a recommended course of action, or accept recommendations/ideas

Qualifications

• 10+ years of experience within an enterprise product or technology environment
• 5+ years of experience in Jira/Jira Align and enterprise Agility practices
• 3+ Years people management experience
• 3+ years of experience in managing Agility tools at scale (for 25+ teams) preferred
• Ability to create engaging customized content for varying audience types and needs
• Strong comprehension of scaled agile delivery frameworks and patterns
• Certification in agile delivery frameworks (preferred) or agile coaching (preferred)
• Servant Leader - Must be able to garner respect fromindividuals/teams and be willing to roll up their sleeves to get the job done
• Communicative and Social - Must be able to communicatewell with teams, larger practitioner community and thought leaders internally and externally
• Facilitative - Must be able to lead and demonstratevalue-add principles to a team
• Situationally Aware - Must be the first to notice differences and issues as they arise, coach the team to resolve internally and if necessary involve management
• Enthusiastic Engagement- Must be high-energy and be asource for motivation/inspiration for individuals and teams looking for support and guidance
• Conflict Resolution - Must be able to facilitatediscussion and drive alternatives or different approaches
• Attitude of Empowerment - Must be able to lead teams toself-organization

Attitude of Transparency - Must desire to bringdisclosure and transparency to the business about development and growbusiness trust
The position represents an excellent opportunity for candidates to

• Work in a highly dynamic payments industry
• Have visibility to the priorities of the business as well as key challenges
• Be respected as a thought partner to business leaders
• Use experiences and best practices to manage, create, and lead new ways of working

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.