Job Summary:
Responsible for providing customers with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat, and fully organized.
Responsibilities:
Greet customers and provide exceptional customer service experience
Answer questions, suggest promotional items and provide product information
Process payments by totaling purchases; processing checks, cash and store or other credit cards.
Process customer refunds courteously and professionally.
Process merchandise shipments
Assist with store upkeep
Perform other duties as assigned
Requirements:
Must have English equestrian experience
Basic understanding of sales principles and customer service practices
Solid communication and interpersonal skills
Ability to read, write and effectively communicate with customers, peers and management
Telephone etiquette
Ability to multi-task, while being attentive to customers
Ability to work as part of a team and take initiative independent of direct supervision
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
High school diploma or equivalent, or in pursuit of a diploma
Team Player
Problem Solving
Skills Required
- Must have English equestrian experience
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- High school diploma or equivalent, or in pursuit of a diploma
What We Do
Dover Saddlery is a leading omni-channel equestrian retailer in the United States, offering a broad selection of English and Western riding apparel, tack, and horse care products. Founded in 1975, it is known for its expertise and commitment to customer satisfaction.
