Processor II (Renewals)

• Process vehicle licensing, registration renewal, and title transactions, including complex jurisdictions and escalated cases.
• Review and verify documentation for accuracy, completeness, and compliance with state-specific requirements.
• Research, troubleshoot, and resolve complex processing issues, rejected transactions, and escalated work independently.
• Prepare and submit applications, supporting documentation, and renewal materials in accordance with state regulations.
• Collaborate with internal teams and stakeholders to resolve outstanding requirements and ensure timely transaction completion.
• Communicate professionally with customers and internal partners through email and Zendesk, providing timely follow-up and issue resolution.
• Maintain accurate records, prioritize workload effectively, and meet established productivity, quality, and service level expectations.
• Serve as a resource for team members by sharing knowledge, answering questions, and supporting onboarding and training as needed.
• Identify opportunities to improve processes, enhance efficiency, and contribute to continuous improvement initiatives.
• Deliver a high level of customer service by ensuring accurate, timely, and compliant transaction processing.
• Other duties, as assigned by supervisor and necessary for the job role.

 Required Qualifications – Required qualifications to effectively perform the job.  An equivalent combination of education, training and experience will be considered.  (Additional requirements may be designated by position.)

• High school diploma or equivalent required.
• Experience processing vehicle title, registration, and licensing transactions preferred.
• Working knowledge of vehicle registration, title, and renewal processes required.
• Experience interpreting and applying state-specific regulations and compliance requirements preferred.

 Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities while maintaining accuracy and productivity.
• Ability to work independently with minimal supervision while contributing effectively in a team environment.
• Knowledge of customer service principles and professional business communication.
• Skilled in processing vehicle renewal and title transactions accurately and efficiently.
• Strong analytical and problem-solving skills to research and resolve complex processing issues.
• Excellent organizational and time management skills with the ability to prioritize competing workloads.
• Strong attention to detail and commitment to quality and accuracy.
• Effective written and verbal communication skills.
• Proficient in Microsoft Excel, Zendesk, and other business systems used to support transaction processing.
• Ability to maintain accurate records and meet established productivity and service level expectations.
• Ability to independently research, troubleshoot, and resolve complex or escalated transactions.
• Ability to interpret and apply state-specific regulations and procedural requirements.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Ability to collaborate effectively with internal teams and serve as a resource for peers.
• Ability to identify process improvement opportunities and support continuous improvement initiatives.
• Ability to provide exceptional customer service while maintaining professionalism and confidentiality.
• Ability to adapt to changing regulations, processes, and business needs

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. 

• General office conditions.  Exposed to moderate noise levels.

 Physical Abilities - Activities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Benefits: 

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth. 

Medical, Dental, and Vision 

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity  

Company Paid Basic Life and Long-Term Disability  

Company Paid Time Off (PTO)  

7 Company-Paid Holidays plus 1 Floating Holiday  

401(k) with company match  

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services  

Employee discount programs  

Complimentary Grubhub+ membership  

Casual dress code 

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.