Processor I (Online Room)

• Process multi-state vehicle title and registration transactions accurately and efficiently using Transtitle, Avocado, VITU, CVR, and other state-specific online systems.
• Review documentation for accuracy and completeness, and escalate document discrepancies or system issues to a Processor II or Supervisor as appropriate.
• Apply problem-solving and critical thinking skills to resolve basic processing issues in accordance with established procedures.
• Multitask and prioritize daily assignments effectively while maintaining accuracy in a fast-paced environment.
• Maintain required system access to all Online Room states, including achieving and sustaining at least 50% access to designated state jurisdictions.
• Adhere to established procedures, compliance protocols, and state regulations for all transactions processed.
• Communicate clearly, professionally, and promptly with team members and leadership regarding workflow, questions, and processing issues.
• Contribute to a positive, cooperative, and respectful team environment.
• Consistently achieve and maintain the required Online Room productivity rating of (x)% while meeting established quality standards.
• Perform other duties as assigned to support departmental and organizational objectives.

 Required Qualifications – Required qualifications to effectively perform the job.  An equivalent combination of education, training and experience will be considered.  (Additional requirements may be designated by position.)

• High school diploma or equivalent required.
• Prior experience processing vehicle title, registration, licensing, or related motor vehicle transactions preferred.
• Experience using online vehicle title and registration systems such as Transtitle, Avocado, VITU, CVR, or similar platforms preferred. 

 Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficiency in Transtitle, Avocado, VITU, CVR, and other state online processing systems.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Strong written and verbal communication skills.
• Strong attention to detail and commitment to producing accurate, high-quality work.
• Ability to maintain accuracy while working in a fast-paced, high-volume environment.
• Ability to multitask and prioritize assignments effectively.
• Strong problem-solving and critical thinking skills to identify and resolve basic processing issues.
• Knowledge of vehicle title, registration, and licensing processes across multiple states.
• Knowledge of state-specific documentation requirements and regulations, or the ability to learn them quickly.
• Ability to follow established procedures, compliance protocols, and state regulations.
• Ability to maintain required access across all Online Room states, including at least 50% of designated state jurisdictions.
• Ability to work cooperatively and contribute to a positive, respectful team environment.
• Ability to maintain confidentiality while handling sensitive customer and vehicle information.
• Ability to consistently meet or exceed the required Online Room productivity rating and quality standards.

  Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions.  Exposed to moderate noise levels.

 Physical Abilities - Activities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Benefits:

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Medical, Dental, and Vision 

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity 

Company Paid Basic Life and Long-Term Disability 

Company Paid Time Off (PTO) 

7 Company-Paid Holidays plus 1 Floating Holiday 

401(k) with company match 

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services 

Employee discount programs 

Complimentary Grubhub+ membership 

Casual dress code

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.