The Processing Specialist I is responsible for maintaining knowledge of and implementing processes for payment products including development, balancing, settlement, and support systems for such products.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Performs a variety of daily tasks associated with the Payments and Prepaid products, including but not limited to: reviewing reports, preparing correspondence, and settlement.
- Assist with correspondence related to the ITS Prepaid Payroll program.
- Assists clients with inquiries and/or problem resolution in a professional and composed manner, research to identify and resolve problems in a timely matter and escalate to supervisor as appropriate.
- Assist and provide support to others in the department during absences.
Non-Essential Functions: Performs other duties as assigned.
QualificationsEDUCATION AND/OR EXPERIENCE
- Associate degree in a business-related field, required.
- 1-3 years’ experience as a teller, or similar role in a retail banking environment, or alternate work-related experience of 3+ years, required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to organize and prioritize work and meet strict deadlines in a fast-paced environment.
- Advanced data entry accuracy and attention to detail required.
- Experience using Microsoft Office; highly proficient with Microsoft Excel.
- Independent critical reasoning.
- Excellent verbal, written, and interpersonal communication skills.
Skills Required
- Associate degree in a business-related field
- 1-3 years of experience as a teller or in a similar retail banking role
- Alternatively, 3+ years of related work experience
- Ability to organize and prioritize work and meet strict deadlines
- Advanced data entry accuracy and attention to detail
- Experience using Microsoft Office
- High proficiency with Microsoft Excel
- Independent critical reasoning
- Excellent verbal, written, and interpersonal communication skills
What We Do
Founded in 1913, Stride Bank is an Oklahoma-based financial institution with over $3 billion in assets. It provides a comprehensive suite of banking services, including commercial and industrial loans, home loans, commercial real estate, and healthcare banking. The bank operates multiple branches throughout Oklahoma, offering personalized financial solutions to both individual and business clients while maintaining a strong commitment to innovation and professional growth.
