Advance your career and our mission
At Vanguard, we’re taking a stand for investors. That starts with you. The Manual Processing (MP) team handles all transaction requests from institutional investment-only and financial intermediary clients. This can include paperwork sent in via mail, fax, or requests taken over the phone from the Contact Center. Transactions can be Monetary such as additional purchases, bank wires, redemptions, and exchanges. Clerical requests include transfers, new accounts, and main requests such as legals, web, address changes, bank changes, registration updates and interested parties. In addition, we offer the assistance of a specialized team for certain intermediary clients that have specialized trading and/or servicing requirements
In this role you will have the opportunity to provide exceptional service to our clients, develop operational workflows and problem solve. You will be processing transactions and reviewing documentation to ensure requests have been completed accurately and in a timely manner. You will work closely with internal business partners, management and project teams as a subject matter expert to drive positive change within the operations department and have a direct impact on our shareholders.
Core Responsibilities
1. Processes transactions and reviews documentation to ensure requests have been completed accurately and in a timely manner.
2. Identifies processing and workflow issues to provide input on procedure updates and changes for overall improvement and effectiveness of processing.
3. Provides necessary reporting, quality assurance responses, audit responses, and relevant paperwork as requested.
4. Builds knowledge to support training and education of other teams on various processes. Acts as a resource to crew and assists with complex or elevated issues.
5. Participates in special projects and performs other duties as assigned.
What it takes:
- Minimum one year of related experience required. Experience in operations processing preferred.
- High school degree or GED required. Undergraduate degree or equivalent combination of training and experience strongly preferred.
- Strong attention to detail to process requests accurately and thoroughly
- A commitment to reliability and schedule adherence
- Comfort with ambiguity, sound business judgement and ability to apply critical thinking.
- Strong time management for a fast-paced work environment.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
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What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
