Processing Analyst II

This position completes operational, financial, and relationship management activities for health savings accounts (HSAs), deposit network accounts, and financial technology (fintech) accounts. 

Primary Duties:

HSA Processing Requirements:

• Responsible for the accuracy and integrity of bank account transactions, and investment recordkeeping and trading accounting system records.
• Process daily operational activities for HSAs and manage work accordingly to ensure that daily deadlines and Service Level Agreements are met.
• Review and research processing errors, identify resolution and coordinate resolution with WEX Health.
• Research, reconcile and correct balancing discrepancies between investment recordkeeping and investment account assets.
• Monitor and communicate overdrafts on bank accounts.
• Timely and accurately process financial trade information including demographic requests, investment buys, sells and liquidations and other requests from WEX Health.
• Process ACHs and wires to initiate and reconcile money movement between financial institutions and HCB.
• Establish and verify new employers.
• Assess and process monthly banking service fees. Track and ensure payment for invoiced fees are received.
• Prepare and distribute monthly reports to internal and external customers.

Deposit Network Client Processing Requirements:

• Process daily withdrawal wires and monitor incoming deposit wires to ensure that daily deadlines and Service Level Agreements are met.
• Complete balance confirmation requests.
• Monitor and process interest rate changes.
• Complete month-end activities including verification and posting of interest, processing of interest and fee wires, and general ledger entries.

Fintech Client Processing Requirements:

• Complete account reconciliations. Research and resolve any discrepancies.
• Monitor and communicate overdrafts on bank accounts.
• Process payment exceptions.
• Calculate interest compensation and fees and ensures payment for invoiced fees are received.
• Review monthly customer complaint reports to ensure proper resolution. Forward Bell specific complaints to Compliance Department for review.
• Supply monthly and quarterly reports to Accounting Department.
• Complete Customer Identification Program (CIP) audits as defined per agreement.

Implementation of HSA Partners, Deposit Network and Fintech Clients

• Coordinate the implementation for new HSA partners, and deposit network and fintech clients.
• Collect the required due diligence documentation for opening bank accounts.
• Prepare banking and treasury management service documents for signature and ensure the documents are accurately and properly executed.
• Establish bank accounts, investment recordkeeping and trading accounts, and customer records on all applicable systems based upon line of business.
• Coordinate with internal teams for establishment of treasury services and online banking training.
• Perform reviews to ensure all required documentation has been received and HSA partner and deposit network and fintech client were setup correctly.

Customer Service/Communication

• Provide courteous, prompt and accurate resolution to incoming phone calls and emails.
• Maintain a high level of professionalism and sense of urgency to ensure WEX and its partners, deposit network clients and fintech client expectations are consistently met.

Other Responsibilities:

• Promptly inform Operations Manager of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative course of action which may be taken.
• Complete bank account signer changes, bank account service additions and removals, and account closures.
• Continually review existing processes for improvement opportunities.
• Partner with leadership to develop, maintain and ensure processes and procedures are current.
• Contribute to department projects and initiatives in accordance with communicated expectations.
• Utilize problem solving skills, external resources and internal resources to resolve issues as efficiently as possible.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Bachelor’s degree in business administration or similar field; or equivalent experience required.
• 2-4 years of experience in account management.
• Knowledge of personal computers and related software programs including, but not limited to, Windows and Microsoft Office and ability to effectively use them is required.
• Strong organizational, research, analytical, problem-solving, time management skills, and attention to details and accuracy.
• Proven ability to prioritize, meet deadlines and work productively and efficiently in a high-volume work environment.
• Ability to be flexible in a dynamic environment, adapt to changing priorities and react to those changes productively.
• Ability to build strong relationships with people at all levels and communicate effectively and professionally with third parties, co-workers and customers.
• Ability to serve as a team player and is comfortable working with other professionals.