Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.
Job Description
As a key contributor to the Sales Process and Performance team, you will lead efforts to evaluate, redesign, and optimize sales-related processes to enhance operational efficiency, client engagement, and business outcomes. You will collaborate with cross-functional stakeholders to identify process gaps, implement improvements, and support strategic initiatives that drive sales performance and compliance.
THE IMPACT YOU WILL MAKE
The Process Re-Engineer - Sales Process and Performance role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
Lead collaboration with Client Engagement, Risk, Servicing, and Technology teams to conduct stakeholder analysis to understand current pain points and gain insights into process challenges.
Create visual representations of workflows using techniques such as flow charts to highlight areas of bottlenecks and opportunities of efficiency.
Apply process improvement & re-engineering methodologies to design and implement scalable, efficient, and compliant processes.
Translate data-driven insights into actionable process enhancements that support organizational goals and improve client experience.
Develop and maintain process documentation, including workflows, standard operating procedures (SOPs), and performance metrics.
Consult on process design best practices and effectively lead change management initiatives and continuous improvement efforts.
Advise on the methodology of and monitor the impact of implemented changes and provide regular updates to leadership on performance outcomes and areas for further optimization.
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences:
At least 6 years of experience in process improvement, sales operations, or business transformation, preferably in financial services or a regulated environment.
bachelor’s degree in Business, Operations, or a related field, or equivalent experience
Desired Experiences:
Experience in the following:
Sales Process Re-engineering
Business Process Mapping & Analysis
Data Interpretation & Performance Metrics
Customer and Market Insights
Design Thinking & Innovation
Governance and Compliance
Change Management
CRM and Sales Enablement Tools
Systems Evaluation
Technical Capability Gap Analysis
SF Market Engagement – Process Improvement – Advisor
Target Salary Range: $121,000 - $158,000 a year
#LI – ML1
#LI - Hybrid
Qualifications
Education:
Bachelor's Level Degree (Required)The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.
Requisition compensation:
121000to
158000Top Skills
What We Do
Fannie Mae serves the people who house America. We are a leading source of financing for mortgage lenders, providing access to affordable mortgage financing in all markets at all times. Our financing makes sustainable homeownership and workforce rental housing a reality for millions of Americans. We also help make possible the popular 30-year, fixed-rate mortgage, which provides homeowners with stable, predictable mortgage payments over the life of the loan. Our tools and resources help homebuyers, homeowners, and renters understand their housing options.
We put our customers and partners at the center of everything we do. We apply our experience and expertise to deliver innovative solutions to help our customers succeed. At Fannie Mae, our people pour their hearts into everything they do. Because we know it makes a real difference in others’ lives. We are committed to moving forward with our partners to build a stronger, safer, more efficient housing finance system.
Join us to help shape the future of housing: http://fanniemae.com/careers.
