Process Quality Manager - (3PL Operations)

Novo Logistics

Position: Process Quality Manager 

(3PL Operations/Michelin Plant inside US5)

Location: Lexington, South Carolina

Competitive salary based on experience!

Company Description

"The Novo culture has the utmost respect for our team members, families, and the local community. As a member of Novo, we warmly welcome you and your family to the Novo team. We empower our team members to advocate for our cultural values of respect, safety, transparency, and continuous improvement. Our team is proud to work for Novo, and we’re proud to work with them.

Join us in making a difference for our partners."

Job Description

The Quality Manager is responsible for validating the quality processes, maintaining and improving operational quality,
investigating customer and partner complaints, and establishing the overall quality process in the plant operation. The
Quality Manager must be able to understand core business service objectives and processes, and provide support for the
operations team through analytical tools and analysis.

ESSENTIAL JOB RESPONSIBILITIES:

• Maintain and ensure compliance with safety procedures and expectations.
• Lead Continuous Improvement projects and initiatives.
• Maintains and improves quality by completing company, system, compliance, and surveillance audits;
  investigating customer and partner complaints; collaborating with other members of management to develop new
  procedures and designs, and training methods.
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends,
  including failed processes, stability studies, corrective actions, and re-validations.
• Develop, implement, and maintain quality standards, methods, instructions, and quality planning on the assigned
   program(s); perform surveys, internal audits, and process audits.
• Implement and improve quality control operating procedures.
• Ensures deliverables are met as defined in order to achieve success.
• Challenge "business as usual" using a fact-based, objective mindset.
• Develop strong working relationships with internal staff to ensure effective communication with all related
   functional areas.
• Perform other requests and duties as assigned by the General Manager and/or upper-level management.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced skills with Microsoft Office applications (specifically, Excel and PowerPoint), Proficient with Google Workspace.
• Excellent analytical skills, including the ability to see the overall picture.
• Ability to solve problems and adapt to situations requiring solutions to unforeseen circumstances.
• Ability to communicate effectively with members of management, coworkers, customers, partners, and other
   visitors.
• Ability to create easily understood procedures to ensure quality control.
• Ability to communicate and train employees on the proper quality procedures.

EDUCATION, EXPERIENCE, AND CERTIFICATION

• Previous quality experience of two (2) or more years in a similar role is required.
• Bachelor’s degree preferred, or relevant work experience.
• Plant experience preferred.
• ISO 9000 Certification or Six Sigma, preferred.
• Knowledge of Quality Control procedures and relevant legal standards.

Applicants Must 

• Have reliable transportation.
• Be legally authorized to work in the United States.
• Be at least 18 years old at the time of application.
• Be willing to submit to a background check and drug screen.

WORKING CONDITIONS

Varied working conditions between controlled and uncontrolled environments. Excessive walking and standing;
heavy lifting and carrying, stooping, bending, kneeling, and reaching. Work outside and inside; work around machinery with
moving parts; work around moving objects or vehicles; exposure to dampness and humidity; exposure to slippery and uneven
surfaces. Use of personal protective equipment is required.

Employment Type(s)

• Full-Time, Exempt

Compensation

• Salaried (paid weekly via Direct Deposit).

Benefits

• Medical, Dental, Vision, and Life Insurance
• Company-sponsored premiums for Medical Insurance, with nominal Team Member contribution.
• Dental Insurance, Life Insurance policy, and other options.

401(k) Plan

• Company match option.

Paid Time Off (PTO)

• Paid Time Off hours in accordance with Company and Site Policy.

Qualifications Skills Required Communication Expert Client Support Expert Collect Information Expert Business Intelligence Expert Coaching Advanced Backup Management Intermediate Analytical Advanced Active Listening Advanced Preferred Implementation Expert Good Judgement Expert Enthusiastic Expert Creative Thinking Advanced Compiling Statistics Advanced Quality Control Expert Quality Assurance Expert Decision Making Advanced Critical Thinking Advanced Checking for Accuracy Expert Compiling Expert Behaviors Preferred Loyal: Shows firm and constant support to a cause Innovative: Consistently introduces new ideas and demonstrates original thinking Thought Provoking: Capable of making others think deeply on a subject Team Player: Works well as a member of a group Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Functional Expert: Considered a thought leader on a subject Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity Education Preferred Bachelors or better. Experience Required ISO 9000 Certification or Six Sigma, preferred. Previous quality experience of two (2) or more years in a similar role is required. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.