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Process Manager
- Supervision and control: Monitors the performance of processes to ensure they operate efficiently and meet set objectives.
- Continuous improvement: Identifies opportunities for improvement and implements changes to optimize processes
- Training and support on process: Trains teams on processes and provides ongoing support to ensure their understanding and adherence.
- Collaborate with cross-functional teams to ensure successful of the mission - Provide regular status updates to stakeholders, ensuring effective communication
- Effectively Leading the Incident, Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS)
- Handling escalations
Important Requirements:
- Good Understanding of Incident, Problem, Change and Service Request Management
- Lean & Agile Culture
- Technical culture in software development and infrastructure operations
- ITIL Certified
- 3 days mandatory- Work from Office
Skills:
- Experience in process management or a related role, with knowledge of service management principles, processes and best practices.
- Good communication and interpersonal/ intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders.
- Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges.
- Abilities with service management frameworks such as ITIL
- Good knowledge of Michelin IS is a real plus
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What We Do
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward....
